Job Description

Residential Receptionist

Full Time, Year-Round or Seasonal

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests' vacations memorable.

Join our Team!

As the Receptionist at the

Woodrun Lodge

, you will be the first point of contact for guests, delivering a warm and professional welcome. Working as part of the

Guest Services Team

, this role focuses on

check-in and check-out services, guest inquiries, and in-stay support

, ensuring a seamless and elevated experience for all guests. The ideal candidate is guest-focused, detail-oriented, and thrives in a fast-paced hospitality environment.

What You'll Be Responsible For

Guest Services & Front Desk Support

Greet all arriving guests with warmth, professionalism, and genuine hospitality. Manage guest arrivals and departures, ensuring all personal information and payments are accurately processed. Act as the key point of contact for guests throughout their stay, providing information about the property and Whistler. Assist with concierge-style services, including arranging transportation, securing ski passes, and booking restaurant reservations. Respond to guest feedback and concerns swiftly and courteously, prioritizing satisfaction and service recovery.

Communication & Team Collaboration

Maintain open and efficient communication with Guest Services, Housekeeping, and Maintenance to deliver smooth and coordinated guest experiences. Relay guest needs and property-related issues to the appropriate departments for quick resolution. Confirm that all bookings are accurate and that pre-arrival preferences and requests are properly documented.

Administrative Support & Property Knowledge

Process payments, deposits, and incidentals, ensuring accurate and up-to-date billing. Complete daily reports, logs, and task checklists to support a streamlined front desk operation. Be well-versed in the layout, amenities, and policies of each property, providing guidance and suggestions to guests as needed. Help monitor inventory levels for guest supplies and front desk materials.

Team Spirit & Adaptability

Work collaboratively with other departments to prepare accommodations and resolve guest-related issues. Lend support to colleagues during busy shifts or high-traffic periods. Embrace a flexible mindset and take on various guest service responsibilities when necessary.

Who We're Looking For

Experience in a front desk, hospitality, or concierge position is a strong asset. Passion for service and strong communication skills with a focus on exceeding guest expectations. Ability to calmly manage guest issues and think on your feet. Organized and capable of juggling multiple tasks in a dynamic environment. Comfortable with property management systems and handling payments. Local knowledge of Whistler and surrounding areas is a plus. Must be available to work weekends, holidays, and during busy seasonal periods.

Why Join Whistler Platinum?

Competitive pay and extended health benefits after 12 months of employment. Annual allowance to support your mountain lifestyle (e.g., ski pass or other activity costs). Friendly team environment with regular social events and staff outings. Scheduling that supports a healthy work-life balance in the mountains. Perks and discounts on local experiences.

Eligibility Requirements

Applicants must be legally authorized to work in Canada. We do not offer sponsorship or assist with work permit applications.

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Company events Extended health care Paid time off Wellness program
Language:

English (required)
Work Location: In person