Job Description

As a Residential Collector with Irving Oil, you will identify and manage credit risk for residential accounts within a specific portfolio. You will balance both inbound and outbound contacts with residential customers and will work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection, acting as a second line support for credit approvals on residential accounts, and sending daily notifications to customers as appropriate are all part of this roles responsibilities.We encourage applicants to apply on-line, by April 9, 2025.What We Offer:Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a cafxc3xa9Hybrid Work Model Allows for a blend of in-office and work-from-home daysCompetitive Compensation Including an annual bonus plan, pension plan, and parking allowanceFlexible Benefits Plan Including medical and dental benefits that are both in effect from day onePaid Vacation Plus an annual option to purchase additional vacation, tooWellness Support With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programYour Responsibilities:Conduct inbound and outbound calls (queue-based system) with professionalism and sensitivityManage customer repayment plans and accept/process paymentsPrepare accounts for placement with 3rd party collections legal or agencyIdentify and manage risk within collection portfolioPrioritize calls based on objective criteriaAccount Maintenance as requiredWillingness to participate in projects and other team initiatives as requiredYour Skills:Excellent customer service and follow-through skillsClear communicator (spoken and written), along with demonstrated skills in empathy and active listeningAbility to work in a fast-paced environment with strong attention to detailStrong analytical thinking skills with continuous improvement mindsetFinancial risk management skillsExcellent time management skills with the ability to work towards fixed deadlinesAbility to handle objections and adversityEffective collaborator and a team playerYour Experience:Competent in MS Office applications: Word and Excel especiallyPrevious related experience or coursework in Business Administration, Accounting, or Finance, are assets#LI_HybridIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy thats created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyones responsibility.xe2x80x8bJob Requirements - Work ExperienceJob Requirements - Education