Job Description

Who We Are



For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement



The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
:
Accountabilities:

Resident/Program SupportHandles the admission, intake, orientation, and evaluation of residents, including ensuring that basic goals are developed. Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services. Monitors building entry. Liaises with Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and non-emergency.) Stores and records information on resident medication, tools and gear; assists with weekly tool and medication audits. Performs light housekeeping duties and fosters a clean workplace culture. Provides linen and assistance to each resident. Receives all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed. Provides mediation in resident conflict to prevent and/or resolve altercations. Monitors late passes and address non-compliance. Provides and reprograms resident identification cards as per program guidelines. Reviews information and resident forms to ensure correct information and relevance. May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures. May provide support for other program positions.

Administrative and RecordkeepingCompletes documentation and notes including day-to-day happenings, communications book; logbooks, occurrence reports, meal lists; behaviour contracts; notices, incident reports; emergency evacuation reports, etc. May handle finances relating to occupancy fees, meal tickets, and receipts of same. Communicates with co-workers and Resident Support Team Leaders at shift change, to ensure bed availability; review and record all resident information. Reads all day-to-day communications. Attends program staff meetings as scheduled. Assists at the laundromat and with Program Aid duties, as needed. Maintains daily and monthly program statistics. Coordinates, records, and distributes weekly food hampers. Files previous year's inactive resident files and archives files annually; may audit files. May attend case conferences when necessary.

WORKING CONDITIONS:Works in a men's residential housing facility. Standard Work schedule is Saturday to Wednesday 3:00 p.m. to 11:30 p.m. May have to deal with aggressive people. Potential for verbal, and less likely physical, attacks. Hours may vary; work schedule affecting lifestyle Exposure to infectious diseases Exposure to bodily fluids

Education, Qualifications, Certifications and ExperienceCompleted High school diploma At least one year of experience, preferably in a social services setting. Police Information Check (PIC) with Vulnerable Sector Search Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider. Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.


Skills and CapabilitiesStrong customer service skills. Attentive listening and observation of body language and able to monitor and read the environment. Able to stay calm in stressful situations. Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases. Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills. Able to pack and life resident belongings. Able to stand for long periods of time and do walk abouts within and outside of the building; able to walk up and down stairs. Able to continuously monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation:
The target hiring range for this position is $20.87 to $26.08 with a maximum of $31.30.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.