Job Description

Location: RiverBend Seniors Community Prince George

Reports To: Strata President (or Strata Vice President in their absence)

Job Summary

The Resident Services Coordinator at RiverBend Seniors Community is a central and visible presence, providing residents with a point of contact for various in-suite or building questions or maintenance issues.

Key Responsibilities

Resident Interaction

Be available regularly for inquiries and consultation with residents. Assess residents' needs based on inquiries and undertake assistance or refer to appropriate resources. Engage with residents to encourage social interaction and participation. Attempt to resolve technology-related challenges without replacing providers' tech support.

Building Operations

Stay current on building bylaws, rules, and policies developed by the Strata Council. Be familiar with routine building operation information to assist residents in locating amenities, using enterphone/elevator/keypads, events scheduling, and notice board locations. Parking control including monitoring insurance renewals, and responding to parking violations. Transport residents on RiverBend bus to weekly grocery shopping centers, and provide backup for bus outings. Oversee new resident move-ins and move-outs to units not in the rental pool or in Oncore suites.

Administrative Duties

Maintain databases tracking pet registration, licensing and vaccinations, gardening plots, scooter room stalls, assigned parking, in-house library usage, and resident move-ins and move-outs. Distribute resident communications, updates, and information. Ensure the RiverBend van is serviced and maintained regularly; clean the inside weekly and arrange annual detailing. Create invoices to bill back services to owners. Coordinate and monitor new owner or renter move-ins and move-outs for units not in the rental pool or in Oncore units. Responsible for petty cash reconciliation. Ensure bylaws are adhered to by residents. Educate residents about the Blue Bottle program and distribute Blue Bottles.

Resource Hub

Act as a resource hub for information on: Applying for Old Age Security (OAS) or Guaranteed Income Supplement (GIS) Canada Pension Plan (CPP) or Disability (CPP-D) benefits BC Income Assistance or Persons with Disabilities (PWD) benefits Fair Pharmacare or medication coverage support Medical Services Plan (MSP) enrollment or assistance Accessing food banks or meal delivery programs Home care (nursing, bathing, etc.) Mental health or counselling referrals Harm reduction, addiction, or recovery services Seniors' wellness checks or safety planning Medical resources and/or forms Transportation options and assistance with access

Technology Assistance

Help residents set up or troubleshoot TV, internet, or phone services. Assist residents in learning to use smartphones, tablets, or computers. Provide access to a public computer or printer. Assist with online services and navigating BC Gov services online (MyGovBC, CRA, etc.).

Collaboration and Teamwork

Cover for the Activity Coordinator when required. Assist with activities as requested by the Activity Coordinator. Meet regularly with the Activity Coordinator to support each other's roles. Provide information opportunities to volunteer or help in RiverBend or the community at large. Other tasks, activities, and strata corporation related business as directed by the strata council.

Qualifications

Grade 12 or equivalent Desired education as a Recreational/Activity Assistant or a Diploma/Degree in Therapeutic Recreation. 2 years of recent related experience working with seniors in a therapeutic recreation setting. Preferred Class 4 BC driver's license or willingness to obtain. Valid First Aid Certificate including CPR. Food Safe Level 1. Serving It Right certification. Must complete a criminal record check.

Dress Code

Business Casual:

Maintain a professional appearance with less formal attire than traditional business wear.

Desired Qualities and Skills

Strong IT troubleshooting skills. Organized and detail-oriented. High level of patience and people skills. Excellent written, computer, and verbal communication skills. Database creation and maintenance. Professional conduct and team player. Awareness of seniors and issues facing them is an asset.
Job Type: Permanent

Pay: From $21.00 per hour

Expected hours: No more than 37.5 per week

Benefits:

Vision care
Work Location: In person

Expected start date: 2025-08-18