Job Description

Job Summary

The Residence Manager plays a pivotal role in overseeing the daily operations of residential properties, ensuring a high standard of living for residents while maintaining effective property management practices. This position requires a blend of administrative skills, customer service expertise, and sales acumen to foster positive relationships with residents and manage property-related tasks efficiently.

Duties

Resident Manager/Concierge Serve as the first point of contact for tenants. o Manage day-to-day operations of the site Handle tenant inquiries and concerns promptly and professionally (calls, texts, emails, In person interactions) Encourage positive resident relationships to promote community. o Handle leasing of upcoming vacancies, showing units, processing applications, collecting deposits, making leases. Enter all tenant info into Yardi & maintain accurate rent, storage & parking charges Collect monthly rent payments and be on top of arrears. o Organize and submit office and site paperwork. Delivery of Notices, Renewals, Rent Reminders, etc. Organizing and Preforming Move-ins and Move-outs at the property. Schedule and oversee routine warranty and maintenance items of the property in collaboration with head office, contractors and service providers. Conduct regular inspections to ensure the property is in good condition. Track and ensure prompt resolution of maintenance requests. Answer after hour emergencies (no heat in the winter, a fire, an uncontained water leak, etc.) o Providing a high level of customer service. Coordinate dry cleaning services, car detailing, dog walkers, cleaning services etc. o Organize workout classes o Arrange transportation Organize tenant events Check units/water plants while tenants are away Manage deliveries Monitor who is coming into the building o Provide information and recommendations for restaurants, activities and attractions.

Qualifications

Proven experience in property management or a related field is preferred. Strong sales skills with the ability to negotiate effectively. Excellent customer service skills with a focus on building positive relationships. Proficient in administrative tasks, including data entry and record keeping. Familiarity with CMMS software is a plus. Strong phone etiquette and communication skills are essential. Ability to work independently as well as part of a team, demonstrating leadership qualities when necessary. A proactive approach to problem-solving and decision-making.
This position offers an opportunity for growth within the organization while making a significant impact on the quality of life for residents. If you are passionate about property management and dedicated to providing exceptional service, we encourage you to apply.

Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Wellness program
Schedule:

Monday to Friday Weekends as needed
Experience:

Customer service: 3 years (required) Residential Manager: 1 year (required)
Work Location: In person

Application deadline: 2025-07-24
Expected start date: 2025-07-28