Job Description

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion\xe2\x80\x99s success since 2003. Centurion Apartment Real Estate Investment Trust (\xe2\x80\x9cREIT\xe2\x80\x9d) owns more than 11,000 multi-family apartment units and student housing beds across 28 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them. Centurion Financial Trust (\xe2\x80\x9cCFiT\xe2\x80\x9d) is an income and growth-oriented trust that invests in a diversified portfolio of debt investments that include but are not limited to mortgages, opportunistic real estate developments, and corporate debt. Investors pool their funds to invest in mortgage and growth-oriented credit opportunities and participate in the yields from interest income and net profit from equity.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. We offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.

Overview

Reporting to the Senior Property Manager, the Resident Manager is responsible for the completion of work orders and general maintenance and repair of an assigned portfolio of Centurion apartment buildings.

The Resident Manager is accountable for related resources, contracts, tools and supplies to ensure the apartment buildings are effectively and efficiently maintained to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion\xe2\x80\x99s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Operate properties consistent with the expectations of Centurion\xe2\x80\x99s corporate standards and approved annual budgets. Be responsible for ensuring all Centurion Property Associates\xe2\x80\x99 policies and procedures are adhered to. Complete monthly fire system testing and annual fire drills as required. Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards. Responsible for scope of work sign-offs. Accountable for accurate record keeping and documentation for Resident chargebacks. Ensure vacant apartments are always in a state of \xe2\x80\x9crent- readiness\xe2\x80\x9d, clean and fully prepared for move-in. Maintain all building inventories and logs and complete all required checks. Ensure building preventative maintenance is scheduled and completed. Keep the exterior of the buildings presentable, and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained; ensure drives and walkways are clear of snow and ice in winter, if this occurs notify the Senior Property Manager to schedule contractors. Maintain par stock maintenance supplies, and complete regular inventories; order supplies as necessary to ensure the proper operation of the property. Report any building or apartment concerns or deficiencies promptly to the Senior Property Manager. Complete other duties as assigned.

Essential Service and Emergencies

Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

Requirements

• A passion for excellence in customer service delivery;
• Good written and oral communication skills;
• Strong interpersonal skills;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner;
• Aptitude for and ability to complete minor maintenance repairs (carpentry, plumbing, electrical) and;
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.

Centurion Asset Management