Resident & Family Experience Coordinator (ssw) Permanent Full Time

North York, ON, CA, Canada

Job Description

If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!



The Resident & Family Experience Coordinator I, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.



As a Resident & Family Experience Coordinator I, your typical day will impact the following ways:




Leads the resident move in, transfer, and move out process in accordance with the organization's move in experience standards to include: facilitation of the application


process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care


Responsible for response, correspondence & tracking of feedback received in the resident home area/neighbourhood to ensure they are addressed in a timely manner and receive satisfactory outcomes

Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee

Collaborates with departmental leaders to provide coaching and direction to resident home area/neighbourhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience

Accountable for resident care conference execution

Takes a lead role in facilitation of resident & family satisfaction surveys and acts on results to improve satisfaction with care and service delivery

Takes a lead role in collaboration with the Director of Resident Programs (as needed) to ensure supports to Resident & Family Councils and follow up with action items




Must haves:


College Diploma, University degree, or equivalent experience

Minimum of three years' experience in healthcare, seniors' living, or related sector

Knowledge of the Long Term Care Act & Regulations preferred

Customer service related experience an asset

Hospitality and/or sales related experience an asset

Strong oral and written communication skills required

Ability to organize, plan, and delegate responsibilities


Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.



Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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Job Detail

  • Job Id
    JD2874724
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    North York, ON, CA, Canada
  • Education
    Not mentioned