Job Description

Resident Experience & Operations Assistant

(Hybrid Support Role - Concierge, Leasing, and Manager Assistance)

Location: Laurent Student Housing - Edmonton, AB

Reports To: General Manager

Position Overview:

We are seeking a reliable, proactive, and people-oriented individual to join our team as a Resident Experience & Operations Assistant. This is a hybrid role designed to support key areas of the building's daily operations: front-desk engagement (concierge duties), leasing coordination, and administrative support to the General Manager. The ideal candidate will be a multitasker with excellent communication skills, strong attention to detail, and a resident-first mindset.

Key Responsibilities:

Concierge & Front Desk Support

Greet and assist residents, guests, and vendors professionally Manage parcel delivery logs and ensure proper handling Maintain lobby appearance and order Monitor and log incidents or concerns during shifts Provide basic building information and direction

Leasing Assistance

Support the leasing team with tour scheduling and follow-ups Collect resident documentation (ID, proof of insurance, deposits) Assist with lease preparation and CRM updates (e.g., Yardi) Keep track of unit availability and leasing activity

Managerial & Administrative Support

Prepare reports (rent roll updates, move-in lists, checklists) Assist in coordinating building events or communication campaigns Maintain documentation records (invoices, work orders, lease files) Help track deadlines and resident-related escalations

What We Require

Exceptional written and verbal communicator

Keen on strategic agility

Sharp business acumen

Customer-centric mindset

3+ years' experience managing living communities and a team of 3+

Proficient in Property Management Systems (YARDI preferred)

Operational Details

Job location is at the assigned property. May be required to travel periodically.

Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

How to Apply

Please email your resume and cover letter. We thank all applicants for their interest; however only those selected for interviews will be contacted.

Job Type: Full-time

Additional pay:

Overtime pay
Benefits:

Company events Dental care Extended health care Paid time off RRSP match Tuition reimbursement Wellness program
Schedule:

Day shift Evening shift Monday to Friday Weekends as needed
Experience:

Customer service: 3 years (preferred) Hospitality: 3 years (preferred) YARDI software: 3 years (preferred)
Work Location: In person