Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living(TM).
We are searching for a Resident Experience Coordinator to join our Parkland Ancaster team based in Ancaster, Ontario.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. At the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Approximate annual salary range: $50,000 - $57,000 (salary is dependent on experience)
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through the Shannex Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Maintains quality and resident satisfaction of Parkland Ancaster standards;
• Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
• Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
• Oversees the orientation of new Residents to Parkland Ancaster through established standards.
• Directs safety & wellness culture of housekeeping team.
• Performs other related duties as required

About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.
• 1-2 years in a marketing and administrative role within Hospitality or Seniors Living environment;
• You are passionate about working with seniors and have experience working with the elderly in a seniors' living or long-term care environment.
• Alzheimer's Disease and other Dementia Care Course considered an asset.

About Us
Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit .
If you're ready to join the Shannex team of Great People, apply today!
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.

Skills Required