Job Description

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.



Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

Competitive wages Access to on-demand pay - get your money as soon as you earned it through Dayforce Wallet Profit-sharing Flexible group medical and dental Fitness and Wellness reimbursement Training and Development allowance Group RRSP matching Up to 20% rental discounts, and more!

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As a Remote Resident Care Partner, you will be a vital support to our Operations team and our current, previous, and future Resident Members. The successful candidate will be able to accept ownership for effectively solving customer concerns, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior while maintaining a professionally friendly demeanor.

Responsibilities:

Manage varying amounts of inbound calls, emails, and chats in a timely manner Identify Residents' needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell our locations when they arise Diligently follow up on outstanding Resident related issues Respond to social media private messages and replies Keep records of all conversations in our Customer Relationship Management software Build sustainable relationships and engage Residents by going the extra mile Build strong, effective, and Resident centric relationships with our fellow site-based Associates Positively contribute to and drive Boardwalk's public reputation by your interactions As a remote Associate, ensure your working hours are dedicated to your role and responsibilities by ensuring a quiet space free from interruption during your working hours Ensure your equipment is always operational and seek support when it is not working properly

Experience & Technical Requirements:

Experience in a customer support/service role preferred Familiarity with computers and telephone, email, chat etiquette Familiarity with CRM systems and practice A strong and reliable internet connection is required (to be determined upon hiring) - no public internet connections. Up to $100 monthly reimbursement for internet expenses will be provided.

Skills Required:

Strong written, phone and verbal communication skills along with active listening skills in English and/or French Customer centric mindset and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Drive and determination to maintain and achieve monthly KPIs (Key Performance Indicators) as set by your team Leaders. Must be analytical - able to analyze various options and take appropriate action Capacity to manage upset, challenging, or confrontational Residents in a calm, clear, thoughtful, and respectful manner Must be able to work well within a team virtual environment as well as independently Possess a quiet, uninterrupted workspace free from background noises and distractions

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.