Job Description

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.


We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.


Come work with us!

Job Summary

A Brief Overview

The Housing and Ancillary Services team manages almost 5,000 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.




Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.



This position develops, implements and assesses programs that support the Residence Life Community Development Model, provides programming guidance for Dons, supervises casual student-staff, collaborates regularly with campus and community partners, and manages the virtual and physical Don Resource Rooms. This position encourages a sense of belonging, resilience, and academic success in residence students in collaboration with others in the Residence Life & Services portfolio.



This position develops and coordinates academic and learning-focused programs and events for students who are living in residence, and are participating in focused programming. This position acts as a point of contact to new students to support them through the initial orientation period in residence, and provides information and interpretation regarding residence policies and procedures. This position also provides recruitment support, as well as feedback, mentorship, and guidance support to Residence Dons.


The schedule for this position requires the incumbent to work evenings and weekends.

What you will do

Develops and coordinates academic and learning-focused programs and events for students who are living in residence, and are participating in focused programming.



Acts as a point of contact to new students to support them through the initial orientation period in residence.


Develops and updates marketing materials to create awareness for student programs, and events.


Gathers and analyzes residence experience surveys and/or feedback, and makes recommendations for future programming.


Completes administrative tasks including generating reports, preparing general correspondence, and performing recordkeeping and database input.


Coordinates activities involved with recruiting, hiring, scheduling, training, and evaluating Residence Dons.


Provides ongoing feedback, mentorship, guidance, and support to Residence Dons through bi-weekly team meetings, and other one-to-one interactions.


Provides information and interpretation regarding residence policies and procedures.


Confirms and allocates funds within the programming budget.

Other duties as required in the support of the department and/or unit.

Required Education

Four-Year Bachelor Degree or equivalent.

Required Experience

More than 3 years and up to and including 5 years of experience. + Previous experience developing and delivering workshops considered an asset.
+ Experience in planning and/or managing projects considered an asset.

+ Experience working with diverse populations/equity deserving groups considered an asset.

+ Familiarity with experiential learning theory considered an asset.

+ Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).

Required Licenses and Certifications

Satisfactory Criminal Records Check required.


Vulnerable Sector Screening required.


Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
Provide consultation and advice on non-straightforward and/or complex issues.
Interaction with others typically requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the needs of the intended audience.
Build relationships, trust and credibility.
Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
Participate in project team meetings and develop individual project plans.
Lead procedural or technological change within a unit.
Identify new problems and seek information and input to fully understand the cause of problems.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Draw logical conclusions and provides opinions and recommendations.
Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.


The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.