Job Description

Resettlement Assistance Program Worker - Resettlement Assistance Program

Posting #:

4159

Posting Date:

08/25/2025

Posting Closing:

09/01/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.



We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.



All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we're looking for?

We are seeking a dynamic, highly motivated

Resettlement Assistance Program Worker

who demonstrates our values of compassion, accountability, responsiveness, and empowerment; to our clients, families, and each other.



Under the Resettlement Assistance Program (RAP), the Government of Canada helps Government Assisted Refugees (GARs) when they arrive in Canada by providing direct financial support and funding immediate and essential services. Wesley delivers RAP services in Hamilton and Brantford, Ontario, offering critical support to clients typically within the first four to six weeks of their arrival in Canada.



The Wesley

Resettlement Assistance Program Worker

plays a key role in ensuring the effective delivery of RAP services, with a primary emphasis on supporting GARs in securing appropriate long-term housing. Responsibilities include facilitating reception services and temporary accommodations at the Wesley Reception Centre and/or hotel, assisting with the transition to permanent housing, conducting needs assessments, and providing referrals to settlement programs and community services.



Additionally, the

Resettlement Assistance Program Worker

offers information and orientation on financial and non-financial topics, delivers life skills training, and helps clients navigate and connect with essential federal and provincial programs. This position ensures GARs receive the comprehensive, client-centered support needed for a successful start in Canada.



This position is a

unionized, full-time, temporary

position. The contract is until

December 31, 2025

. The rate of pay is

$23.93

per hour. This position is 37.5 hours per week.

Key Responsibilities:

Arrangements Before Clients' Arrival: Upon receipt of the Notification of Arrival Transmission (NAT), review its content to adequately create a file and plan the reception of the refugee clients (consider the number of individuals, languages spoken, ages, medical conditions, and other special needs, etc.).

On arrival day, collaborate with your team to plan for the necessary services and support required, such as life skills workers and interpreters. This should be based on the client's language, age (additional staff needed when there are minors), physical and mental health, and any experience of trauma that may be noted in the NAT.

Provide adequate support and orientation to RAP clients to adjust during their initial days in Canada before living on their own in the community.

Conduct an initial RAP needs assessment to identify immediate resettlement needs and determine which services, RAP or otherwise, are required to meet these needs during the client's first 4-6 weeks in Canada.

In addition, upon clients' arrival and before a more comprehensive needs assessment and their first appointment with a primary care practitioner, assess whether they have any apparent urgent needs not noted on the NAT that need to be addressed immediately.

Provide orientation and link to essential federal/provincial programs and services so the clients can understand and access fundamental services like all other Permanent Residents or Canadian Citizens.

Work under a lens of integration with other Wesley programs to ensure efficiencies are realized through evidence-based practices.

Maintain required participation records and relevant program statistics to update through ICARE, continuously looking for efficiencies to implement within the program.

Ensure that records are kept confidential and secure at all times.

Report and communicate progress strategies, challenges, and program status to the management team.

What you will bring:

Post-secondary education at a College Diploma level or higher, ideally with a focus on areas such as settlement, social services, adult education, community health, and migration issues.

At least three years of relevant practical experience working with newcomer families is required.

Advanced computer skills are required in the following programs: Microsoft Word, PowerPoint, Outlook, Adobe, and any program database.

Excellent communication, organization, and coordination skills.

Proven ability to demonstrate Wesley's mission, vision, and values.

Fluency in Arabic, Spanish, Somali, Amharic, Burmese, Turkish or Swahili (verbal and written), and English is required.

Available to work flexible/irregular hours, including evenings and weekends.

A Valid Driver's License with access to a vehicle would be an asset.

Non-violent crisis intervention and 1st aid/CPR training is required.

Invest in Yourself as we Invest in You! Wesley offers...

A positive work culture that prioritizes all staff having an opportunity to contribute A supportive team that will empower you to achieve great milestones! Fun and engaging organizational events such as our Staff Appreciation Event Professional development and training opportunities Employee Assistance Program Available Immediately Employee Discounts




Please Apply Via:

Our Wesley Bamboo Portal:

Click on this link: https://wesley.bamboohr.com/jobs/

From there you can access all of Wesley's job postings



Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.