Job Description

Sacred Earth Journeys is a tour company dedicated to providing a more meaningful and rewarding travel experience, specializing in sacred sites tours and spiritual travel. Our journeys combine respect and reverence for ancient wisdom traditions with the joy of exploring some of the most beautiful landscapes in all the world. Our tour leaders are experts in their field and include authors, spiritual teachers, researchers, wisdom keepers and more.

Overview:

We are looking for a long-term independent contractor. To be successful in this role, you will have exceptional organizational skills, a 'can do, will do, must do' mentality; a courteous, positive, team-player attitude. Excellent keyboarding skills and proficiency with Excel, Teams, SharePoint, Word etc. Independent motivation, solution seeking skills, and ability to manage changing priorities. Meticulous attention to detail and accuracy are critical, as are solution seeking skills, and flexibility to respond to unique situations. Excellent communication and customer service skills both verbally and business writing. Previous work experience in tour operations preferred.

Primary Duties:

Direct Client Support (mainly via email). Replying to tour inquiries (i.e., 'selling' our tours), responding to client questions, and general top-notch customer support. Email management (replies, filing management, and keeping appropriate records) Processing credit card payments in online system, recording payments and generating invoices in our custom back-end database system. Organize and co-ordinate travel details of journey participants - i.e., recording flight details, extra night hotel details, special diets, and requests, etc. in Excel spreadsheets. Collecting and recording travel documents from participants using SharePoint and Teams (waivers, passport details, flight details, hotel details, etc.) Attend to queries from both current and potential travellers on our journeys. Maintenance of the database of details for each participant on each journey Following up on missing information such as travel documents, waivers, payment reminders, flight bookings, etc. At all times ask, how can I improve my client's experience? and ensure client soft touches are maintained. Keeping operators in destination countries updated about rooming lists, client cancellations or bookings, dietary requirements, cell phone numbers, and other tour operation tasks.

Job Qualifications:

Excellent written and verbal communication skills. (Fluency in English is required.) Experience in the travel industry, previous tour company experience would be preferred. Competency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint, and Teams) High comfort level / aptitude for learning new technology (online payment systems, our custom database, etc.). Proficient in using (or learning) Dropbox, Survey Monkey, Flickr, Email Marketing Systems (Emma), YouTube, and other tools to facilitate working with a virtual/mobile team and client base. Meticulous attention to detail is required. Social media administration ability would be an asset. Having a

natural curiosity and desire to learn

about sacred sites and spiritual journeys is an asset!

Working Conditions:

This is a remote, position. You will invoice Sacred Earth Journeys for your hours worked and take care of everything on your end (income tax, GST, benefits, holidays time, etc).

Home office requirements are as follows:

A quiet office space. A computer running windows 10 or higher. One large monitor or two monitors preferred. Microsoft 365 licence will be provided. Webcam for occasional team meetings. High speed internet.
This is a part-time independent contractor role with hours that fluctuate depending on workload and the travel season. During quieter periods (typically November-April), hours may be minimal, and in some weeks, there may be little or no work. During peak travel periods (May-October), hours often increase significantly. Additional hours may occasionally be required to cover holiday or sick leave. Once training is complete, work hours are generally flexible, allowing you to choose when during the day you complete assigned tasks, provided deadlines are met.

Job Type: Casual

Pay: $23.00-$27.00 per hour

Work Location: Remote