Job Description

Reservations AgentFull Time - PermanentSaskatoon SKJoin our aviation-passionate team based in the land of living skies, Saskatchewan, a great place to live and raise your family. We are Saskatchewan\'s largest full-service airline and here is your opportunity to join us and work with colleagues who will bring out the best of you. At Rise Air, we offer more than a job, we offer the opportunity to live and work in a vibrant, affordable, growing province, a positive environment, inspiring culture, strong values and career growth.Rise Air is proudly 100 per cent Indigenous owned. We work together with our ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships.Job PurposeThe primary role of the reservation agent is to assist all internal and external customers with the planning and booking their reservations, processing of payments and the provision of flight details. The reservation agent also acts as the first point of contact with customers to resolve any booking issues and is required to display a high level of professionalism and customer service. This position handles confidential information on a regular basis.Primary Responsibilities

• Answer telephones and complete passenger bookings in a timely and effective manner.
• Rearrange, cancel, add and cap flights as well as move passengers within computer system and notify the appropriate company personnel and passengers.
• Perform data verification of medical warrants in the Skyline program and in accordance with Health Canada requirements.
• Provide effective and efficient problem solving of issues arising with passengers and/or their flights.
• Communicate effectively with colleagues and liaise with other company departments.
• Report all observed or suspected hazards promptly and diligently through the company Safety Management System (SMS).

General Responsibilities

• Develop and maintain knowledge of the company\'s vision, mission, and values.
• Continuously update job knowledge by participating in training and other educational opportunities.
• Protect company values by keeping information confidential.

QualificationsTypically, the knowledge and skills required for this position include high school diploma, with two to three years\' experience in reservation, sales, or marketing department; call centre; or another relevant role. A combination of education and experience may be considered.Rise Air is committed to employment equity, diversity and inclusion and we welcome Indigenous people with all levels of education and experience to help build a more inclusive and representative airline. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.

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