Job Description

Responsibility Respond to customer inquiries to achieve sales targets while providing superior customer service. What You Will be Doing \xc2\xb7 Answer calls in timely, courteous and professional manner \xc2\xb7 Enforce active selling skills to close a sale \xc2\xb7 Process bookings with accuracy and detail \xc2\xb7 Consistently meet individual performance targets \xc2\xb7 Stays current on products, services, promotions, procedures and technology \xc2\xb7 Identify and solve challenges \xc2\xb7 All other related tasks as required Specialized Knowledge, Skills, Attributes Required \xc2\xb7 Good written and oral communication skills \xc2\xb7 Excellent customer service skills and interpersonal skills \xc2\xb7 Bilingual in French and English (an asset) \xc2\xb7 Professionalism and patience \xc2\xb7 Organizational skills \xc2\xb7 Team player but able to work autonomously \xc2\xb7 Excellent selling skills and results driven \xc2\xb7 General knowledge in geography \xc2\xb7 Computer knowledge (MS Office, Sabre) and ability to learn new software \xc2\xb7 Team player Education \xc2\xb7 Travel/Tourism school diploma or equivalent related travel industry experience \xc2\xb7 1-3 years on-the-job experience and/or performing similar duties required \xc2\xb7 OPC Working Conditions \xc2\xb7 Call centre environment \xe2\x80\x93 home based \xc2\xb7 Rotating shift work (shift rotation include days, evenings, and weekends) Objectif premier du poste R\xc3\xa9pondre aux demandes de clients afin d\'atteindre les objectifs de vente tout en offrant un service \xc3\xa0 la client\xc3\xa8le de qualit\xc3\xa9 sup\xc3\xa9rieure. Responsabilit\xc3\xa9s \xc2\xb7 R\xc3\xa9pondre aux appels de mani\xc3\xa8re opportune, courtoise et professionnelle. \xc2\xb7 Appliquer des techniques de vente active pour conclure une vente. \xc2\xb7 Traiter les r\xc3\xa9servations avec pr\xc3\xa9cision et minutie. \xc2\xb7 Atteindre constamment les objectifs de rendement individuel. \xc2\xb7 Se tenir au courant des produits, services, promotions, proc\xc3\xa9dures et technologies. \xc2\xb7 Identifier et r\xc3\xa9soudre les problems. \xc2\xb7 Toutes les autres t\xc3\xa2ches connexes, selon les besoins. Connaissances sp\xc3\xa9cialis\xc3\xa9es, comp\xc3\xa9tences et attributs requis \xc2\xb7 Bonnes comp\xc3\xa9tences en communication \xc3\xa9crite et orale. \xc2\xb7 Excellentes aptitudes au service \xc3\xa0 la client\xc3\xa8le et aux relations interpersonnelles. \xc2\xb7 Bilingue en fran\xc3\xa7ais et en anglais (un atout). \xc2\xb7 Professionnalisme et patience. \xc2\xb7 Sens de l\'organisation. \xc2\xb7 Esprit d\'\xc3\xa9quipe mais capable de travailler de fa\xc3\xa7on autonome. \xc2\xb7 Excellentes aptitudes \xc3\xa0 la vente et orientation vers les r\xc3\xa9sultats. \xc2\xb7 Connaissance g\xc3\xa9n\xc3\xa9rale de la g\xc3\xa9ographie. \xc2\xb7 Connaissances informatiques (MS Office, Sabre) et capacit\xc3\xa9 \xc3\xa0 apprendre de nouveaux logiciels. \xc2\xb7 Esprit d\'\xc3\xa9quipe. Qualifications scolaires et exp\xc3\xa9rience \xc2\xb7 Dipl\xc3\xb4me obtenu d\xe2\x80\x99une \xc3\xa9cole de tourisme ou exp\xc3\xa9rience \xc3\xa9quivalente au niveau de l\xe2\x80\x99industrie du voyage \xc2\xb7 Certification de l\xe2\x80\x99OPC \xc2\xb7 1 \xc3\xa0 3 ans d\'exp\xc3\xa9rience en milieu de travail et/ou dans l\'exercice de fonctions similaires requis Conditions de travail \xc2\xb7 Environnement de centre d\'appels - \xc3\xa0 domicile \xc2\xb7 Travail par rotations (la rotation des quarts de travail comprend les jours, les soirs et les fins de semaine). Job Types: Full-time, Permanent Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

• 8 hour shift

• Are you fluent in English
• Are you fluent in French

• Customer Service: 1 year (preferred)
• Sabre: 1 year (preferred)
• Travel and Tourism: 1 year (preferred)