Job Description

About Us:

Join an exciting and fast-paced tourism company offering scenic helicopter tours over Toronto's skyline! Based out of Billy Bishop Airport, our team is passionate about delivering unforgettable experiences to locals and tourists alike. We are currently seeking a reliable and customer-focused Reservation & Check-In Staff member to be the first point of contact for our guests.

Position Overview:

As a Reservation & Check-In Staff member, you'll play a key role in managing daily operations, welcoming guests, confirming bookings, and ensuring a smooth check-in experience. This position is ideal for someone with strong interpersonal skills, a professional demeanor, and a passion for tourism and aviation.

Responsibilities

Manage reservations, walk-ins, and last-minute changes using our booking system Manage check-in processes efficiently, ensuring accuracy in guest information. Respond to phone and email inquiries promptly and professionally Assist with administrative duties and daily operational tasks Greet and assist guests upon arrival, providing a warm and welcoming atmosphere. Handle cash transactions and maintain accurate records of payments. Provide information about helicopter tours, including safety protocols and tour details. Address guest inquiries and concerns promptly, ensuring high levels of satisfaction. Collaborate with team members to ensure seamless operations during busy periods.

Qualifications

Previous experience in customer service, hospitality, or tourism preferred Strong public speaking skills with the ability to engage and inform diverse audiences. Comfortable working in a fast-paced, guest-facing environment Strong organizational skills Proficiency with computers and booking systems (training provided) Cash handling experience is essential for managing transactions accurately. Excellent communication skills and a friendly demeanor are crucial for this role. Ability to work flexible hours, including weekends and holidays as needed. If you are passionate about providing exceptional experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!
Job Types: Full-time, Permanent

Pay: $18.75-$26.00 per hour

Expected hours: 35 - 40 per week

Experience:

Customer service: 4 years (required)
Work Location: In person

Application deadline: 2025-08-25
Expected start date: 2025-09-03