Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As a Research Coordinator, you will be responsible for the planning, design, administration and coordination of qualitative and quantitative corporate public opinion and market research to gather insights into Calgarians' opinions, attitudes and preferences about The City's businesses and services. An additional responsibility of the role is to conduct internal employee research. Primary duties include:

Provide research expertise to clients through the development and implementation of a comprehensive strategic research program. Design and coordinate research including focus groups, personal interviews, and surveys. Respond to customer inquiries and concerns about the survey process or other services provided. Analyze data, synthesize information and manage projects. Formulate recommendations, report and present research findings and insights to clients. Provide research expertise and support for The City's online research panels. Prepare and administer Statements of Requirement (SOR) as part of the vendor procurement process.

Qualifications

A degree in Social Sciences, Marketing, or Business with at least 5 years of directly related research experience, preferably in public opinion or market research. Primary research experience is required. A solid understanding of both qualitative and quantitative research is required. Experience using Statistical Package for the Social Sciences (SPSS) or equivalent statistical software programs would be considered an asset. Success in this position requires well-developed project management, presentation, communication, and interpersonal skills.

Pre-employment Requirements

Successful applicants must provide proof of qualifications.

Workstyle

This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. Such arrangements are based on the operational requirements of the position and employee suitability and are subject to change based on operational needs and corporate direction.


Union: CUPE Local 38
Business Unit: Customer Service & Communications

Position Type: 1 On-Call
Location: 201 8 Avenue SE

Compensation: Pay Grade 12 $47.01 - 62.84 per hour
Days of Work: Days of work vary based on operational requirements.

Hours of work: On-Call hours vary based on operational requirements.

Audience: Internal/External
Apply By: October 10, 2025

Job ID #: 312667