Job Description

Qui sommes-nous

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Castolin Eutectic est un fournisseur mondial de solutions de gestion de l'usure qui redefinit le cycle de vie grace a ses centres de services specialises a travers le monde. Depuis plus de 100 ans, Castolin Eutectic est a l'avant-garde de la protection de surface avec des produits et solutions a valeur ajoutee. Nos specialistes en gestion de l'usure proposent des solutions techniques avancees aux defis industriels en constante evolution -- peu importe le mecanisme d'usure.

Une opportunite a saisir !

Nous sommes a la recherche d'un(e) Representant(e) technique aux ventes internes pour se joindre a notre equipe dynamique situee a Vaudreuil-Dorion, Quebec.

Offrez-vous un service client exceptionnel dans un environnement technique ? Etes-vous organise(e), proactif(ve) et passionne(e) par la recherche de solutions adaptees aux besoins des clients ? Parlez-vous couramment le francais et l'anglais et aimez-vous travailler dans un environnement dynamique en equipe ?

Si oui, nous voulons vous connaitre !

Apercu du poste :

En tant que Representant(e) technique aux ventes internes, vous jouerez un role cle dans le soutien aux clients, le traitement des commandes et la prestation de conseils techniques sur nos produits de soudage et de protection contre l'usure. Vous collaborerez egalement etroitement avec notre equipe des ventes pour favoriser la croissance de l'entreprise et offrir un service client exceptionnel.

Vos responsabilites :

Repondre aux demandes des clients par telephone et courriel (commandes, questions techniques, prix, delais). Soutenir l'equipe du service a la clientele selon les besoins. Fournir aux clients et aux representants des ventes des informations sur les produits, les prix et la disponibilite. Traiter avec precision les commandes clients, assurer la facturation et l'expedition dans les delais. Preparer et assurer le suivi des soumissions, confirmations de commandes et reliquats. Collaborer avec l'equipe des ventes pour entretenir de solides relations clients. Repondre rapidement aux demandes techniques ou documentaires des clients. Generer des rapports de ventes et de commandes sur une base quotidienne/mensuelle. Maintenir a jour les dossiers clients dans le CRM et assurer la coordination interne. Soutenir les operations d'expedition en preparant les commandes a l'occasion.

Qualifications et experience

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Formation : Diplome en genie des materiaux ou en genie mecanique. Experience : Minimum de 2 ans d'experience dans un environnement industriel, idealement dans les services lies a l'usure ou dans un secteur connexe. Langues : Maitrise du francais et de l'anglais, a l'oral comme a l'ecrit. Orientation client : Capacite demontree a etablir de solides relations et a fournir un service de qualite. Aptitude technique : Capacite a comprendre et expliquer des concepts techniques. Competences organisationnelles : Sens du detail, gestion efficace du temps et des priorites. Esprit d'equipe : Capacite a collaborer dans un environnement dynamique.

Competences techniques :

Maitrise de la suite Microsoft Office (Word, Excel, PowerPoint, Access). Experience avec un systeme ERP (JD Edwards, un atout). Aisance a apprendre et utiliser un CRM Microsoft pour les interactions avec les clients.

Ce que nous offrons

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Castolin Eutectic propose un programme de remuneration concurrentiel, accompagne d'un ensemble complet d'avantages sociaux, incluant :

Assurance medicale et dentaire Invalidite de courte et longue duree Assurance vie Compte de depenses de sante (HSA) Programme d'aide aux employes (PAE) Services de telemedecine Regime de retraite (REER) Programme de bonification des employes

Informations complementaires

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Ce poste est base a Vaudreuil-Dorion, Quebec -- les candidats doivent habiter a proximite ou etre disposes a faire la navette. Le candidat retenu doit etre legalement autorise a travailler au Canada.

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Technical Inside Sales- Quebec

Who We Are:

Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been at the forefront of supplying value-added surface protection products and solutions to industry. Our wear management specialists deliver technically advanced solutions to evolving industrial challenges--no matter the wear mechanism.

Opportunity!

We are seeking a Bilingual Technical Inside Sales to join our dynamic team in Vaudreuil-Dorion, Quebec.


Do you excel at delivering exceptional customer service and sales in a technical environment?


Are you highly organized, with a passion for helping customers with the right solutions?


Are you fluent in both English and French, and enjoy working in a fast-paced team setting?

If so, we want to hear from you!

Position Overview:

As a Bilingual Technical Inside Sales, you'll be a key player in supporting customer needs, processing orders, and providing technical guidance on welding and wear protection products. You'll also work closely with our sales team to help drive business growth and deliver outstanding service experiences.

What You'll Do

Handle incoming customer inquiries, orders, and technical questions by phone and email.

Support our customer service team as required. Provide product, pricing, and delivery information to customers and sales reps. Process customer orders accurately and ensure timely invoicing and shipment. Prepare and follow up on quotes, order confirmations, and backorders. Collaborate with the sales team to support customer relationship building. Respond promptly to customer requests for documentation or technical support. Run daily/monthly order and sales reports for team analysis. Maintain CRM records and assist with internal coordination between departments. Support warehouse and shipping operations by preparing orders for dispatch as needed.

Qualifications and Experience

Education: Engineering degree in Materials or Mechanical Engineering. Experience: 2+ years of relevant industrial experience, ideally in wear services or related industries. Language Skills: Fully bilingual in French and English, both spoken and written. Customer Focus: Proven ability to build strong relationships and deliver excellent service. Technical Aptitude: Capable of understanding and communicating technical concepts. Organizational Skills: Detail-oriented with strong time management and multitasking abilities. Team Player: Works collaboratively in a fast-paced environment.

Technical Skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access). Experience with ERP systems (JD Edwards preferred but not required). Comfortable learning and using Microsoft CRM tools for customer communication.

What We Offe

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Castolin Eutectic provides a competitive compensation program along with a comprehensive benefits package, including:

Medical and Dental Benefits Short-Term and Long-Term Disability Life Insurance Health Spending Account (HSA) Employee Assistance Program (EAP) Telemedicine Services RRSP Plan Employee Bonus Plan

Additional Information

This position is based in Vaudreuil-Dorion, Quebec--candidates must live nearby or be willing to commute. * The successful candidate must be legally eligible to work in Canada.