Job Description

Poste : 4 postes permanents - Temps partiel
Lieu : poste base au 1717 rue Du Havre, Montreal avec une grande flexibilite de teletravail
Horaire : 20 heures par semaine, reparties sur 4 jours, aucun soir ni de fin de semaine, quart de travail de 5 heures pour un rythme de travail ideal qui favorise la conciliation vie professionnelle et personnelle
Formation : 6 semaines de formation a temps partiel, 5 jours par semaine de 10h a 15h15. La formation debute le 19 janvier 2026
Entreprise quebecoise du secteur energetique, Energir a l'ambition de faire partie de la solution pour lutter contre les changements climatiques. Ainsi, l'entreprise innove pour participer a l'acceleration de la transition energetique et pour favoriser la qualite de vie des communautes, de ses employe.e.s et de ses partenaires.
Rejoindre Energir, c'est :
Integrer une entreprise humaine, qui valorise la diversite, l'equite et l'inclusion, recompensee
pour ses pratiques en securite et mieux-etre au travail et reconnue par Corporate Knights comme etant parmi les 50 meilleures entreprises citoyennes au pays.
Notre experience employe:
De beaux avantages : Teletravail possible jusqu'a 9 jours sur 10, pret d'equipement pour travailler de la maison, et un horaire de 4 jours par semaine entre le lundi et le vendredi, de jour.
Une remuneration attractive: regime de retraite a prestations determinees, assurance collective flexible payee a 100% par l'employeur, telemedecine!
Vos gestionnaires du service a la clientele, vous propose :

• Un poste ou vous etes la premiere personne en contact avec notre clientele, vous accueillez, informez et accompagnez nos client.e.s avec professionnalisme et empathie, en representant les valeurs d'Energir.
• Une equipe bienveillante et engagee, qui mise sur la collaboration, le respect et le soutien mutuel afin d'offrir une experience client exceptionnelle.

Decouvrir le role
La personne titulaire du poste aura a prendre en charge l'ensemble des demandes de la clientele, qu'elles soient recues par telephone, par ecrit ou par l'intermediaire d'une tierce partie. Cela inclut le traitement des plaintes, des appels de service, des demandes d'informations techniques, ainsi que toute autre requete generale liee aux activites de l'entreprise.
Ce que l'on recherche
Detenir un diplome d'etudes secondaires (D.E.S.) (OBLIGATOIRE);
Minimum d'une annee d'experience en service a la clientele dans un centre d'appels (OBLIGATOIRE);
Maitrise de l'anglais (niveau avance) et du francais, tant a l'oral qu'a l'ecrit*.
*Cette exigence est requise puisque dans le cadre de cette fonction, vous aurez a intervenir aupres d'une clientele anglophone sur une base recurrente tant a l'oral qu'a l'ecrit.
Note : Les candidates et candidats devront reussir un examen qui va mettre a l'epreuve leurs connaissances de l'anglais et du francais.
Aptitudes :
Sens de l'initiative;
Bonne capacite de resolution de problemes;
Bonne aptitude en mathematiques;
Excellente communication interpersonnelle;
Capacite a gerer des client.e.s difficiles avec professionnalisme;
Aisance naturelle dans le travail avec le public.
Position: Permanent - Part-time
Location: Based at 1717 Du Havre Street, Montreal, with great flexibility for remote work
Schedule: 20 hours per week, spread over 4 days. No evenings or weekends. Each shift is 5 hours long, offering an ideal work rhythm that promotes work-life balance.
Training: 6 weeks of part-time training, five days a week from 10h to 15h15. The training begings on January 19, 2026.
A Quebec-based company in the energy sector, Energir is committed to being part of the solution in the fight against climate change. The company is constantly innovating to help accelerate the energy transition and to enhance the quality of life of communities, employees, and partners.
Joining Energir means:
Becoming part of a people-first company that values diversity, equity, and inclusion - recognized for its workplace safety and well-being practices, and named one of Canada's Top 50 Corporate Citizens by Corporate Knights.
Our employee experience includes :
Great benefits: Remote work possible up to 9 days out of 10, with equipment provided to work from home. The schedule consists of 4 daytime shifts per week, from Monday to Friday.
Competitive compensation: Defined benefit pension plan, 100% employer-paid flexible group insurance, and access to telemedicine!
Your Customer Service Managers offer you:
A position where you are the first point of contact with our customers -- welcoming, informing, and supporting them with professionalism and empathy, while representing Energir's values.
A caring and committed team, built on collaboration, respect, and mutual support to deliver an exceptional customer experience.
Discover the role
The person in this position will be responsible for handling all customer requests, whether received by phone, in writing, or through a third party. This includes processing complaints, service calls, technical information requests, and any other general inquiries related to the company's activities.
What we're looking for
A high school diploma (D.E.S.) (REQUIRED);
A minimum of one year of customer service experience in a call center (REQUIRED);
Advanced proficiency in both English and French, spoken and written*.
*This requirement is necessary because, in this role, you will be interacting with an English-speaking clientele on a regular basis, both orally and in writing
*Note: Candidates will be required to pass a language assessment to evaluate their proficiency in English and French.
Skills and qualifications :
Initiative and proactivity;
Strong problem-solving abilities;
Solid math skills;
Excellent interpersonal communication;
Ability to handle difficult customer interactions with professionalism;
Natural ease in working with the public.
"At Energir, our vision of human energy leads us to believe in the strength of diverse and inclusive teams. Do you feel that you don't meet 100% of the criteria? We are interested in the cross-functional skills and abilities of candidates, so don't hesitate to submit your application. We carefully review all applications and ensure adherence to equality principles in employment.
If your current condition requires accommodations during the recruitment process, please inform us so that we can implement the necessary measures to provide you with a positive candidate experience."
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Skills Required