Job Description

Le specialiste de l'assistance a la clientele joue un role essentiel dans notre Compagnie. Les membres de cette equipe s'efforcent de satisfaire et de depasser les attentes en appuyant nos clients pour les aider a faire profiter leur entreprise. Cela exige une interaction et une collaboration avec nos clients au telephone et avec des outils numeriques. Donner une reponse rapide, resoudre les problemes, placer des commandes et offrir des substitutions de produits pour faire des ventes incitatives et croisees afin d'aider nos clients a obtenir un avantage. Ce role est un lien direct vers la creation d'une experience exceptionnelle pour les inciter a revenir!

Responsabilites :

Une reponse rapide est un engagement aupres de nos clients par courriel, telephone et outils numeriques Traitement des commandes avec exactitude, resolution des commandes, ventes croisees et offres de substitutions Donner des prix aux clients Appeler nos clients proactivement pour leur offrir des promotions Appuyer et former nos clients sur notre outil de commande en ligne de commerce electronique Facturation, classement, credits, soutien des ventes Apprendre les produits et les promotions Doit etre en mesure de travailler avec un minimum de supervision, tout en etant efficace et en travaillant dans un environnement d'equipe..

Exigences :

Efficace pour traiter les situations referees de service Excellentes aptitudes de communication verbale et ecrite en anglais. Capable de travailler dans un environnement a haute energie avec des delais serres Solides aptitudes pour la resolution de problemes, l'administration et l'organisation exigees Rapide a apprendre, avec une excellente attitude au travail Capacite de traiter un haut volume d'appels Solides aptitudes pour l'informatique, y compris les produits Windows et les outils numeriques Solides aptitudes pour la saisie de donnees

Alors, qu'est-ce que vous attendez? Une nouvelle carriere vous attend avec des possibilites sans fin.



Une division de Bunzl Canada, est le principal grossiste au Canada offrant une gamme complete de produits d'entretien et d'emballage jetables

Strategiquement situes dans les 10 provinces canadiennes, nous pouvons servir une clientele nationale ainsi que locale dans notre secteur de service.Faisant partie d'une societe vraiment internationale, nous continuons de grandir et avons besoin des meilleurs talents pour prosperer.



Bunzl, nous voulons investir dans vous. Grace a nos options de carrieres multiples, vous serez non seulement capable de trouver l'aventure que vous recherchez aujourd'hui, mais pouvez etre confiant que de nouvelles occasions seront la pour l'avancement dans votre avenir. Nous savons que nos employes sont notre actif numero 1. C'est pourquoi nous recrutons et retenons des gens passionnes de fournir ce qu'il y a de mieux a nos clients. Bunzl offre des salaires concurrentiels, un milieu de travail confortable et une gamme complete d'avantages sociaux, y compris un REER avec jumelage de la Compagnie.



Bunzl a une tradition d'engagement a l'egard de l'egalite d'acces a l'emploi. Elle a pour politique etablie d'attirer et de retenir les personnes les mieux qualifiees sans egard a leur race, leur race percue, leur origine, leur lieu de naissance, leurs origines nationales, leur couleur, leurs origines ethniques, leur citoyennete, leurs croyances, leur sexe, leur orientation sexuelle, leur age, leur dossier criminel, leur etat civil, leur etat familial, leurs incapacites, leurs circonstances sociales, leurs croyances politiques et/ou leurs sources de revenus, non plus qu'a tout autre motif interdit de discrimination tel que defini par les lois en vigueur relatives aux droits de la personne.



___________



Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future.



We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.



As a Customer Service Representative, you will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl's internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers' needs are met.

Responsibilities:

Provide our clients with high level customer service meeting/exceeding their needs. Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client. Support customers on our online ordering eComm system. Full cycle sales order processing: sales order, credit approval, invoicing and filing. Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders. Respond in an efficient and timely manner to inquiries and requests relating to our various products. Provide customers with simple quotes. Maintain current knowledge of all promotions. Related duties involving customer service contact, via telephone, email, fax or regular mail. Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements:

Minimum 1-2 years previous customer service experience. Proficient in dealing with escalated customer service situations. Ability to work under pressure, multitask with meticulous follow up and tight deadlines. Solid crisis management, problem solving, administrative and organizational skills required. Consultative selling skills. Fast learner with initiative and a great work attitude. Ability to handle high volume calls, and a fast-paced environment. Strong Computer Skills, including Microsoft Office and Windows based software.

Who We Are

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

Bunzl believes in the Power of People. We put our people first.




We believe through diversity we build strength. We believe that an entrepreneurial spirit provides endless possibilities. We believe that together we can achieve anything. We believe through innovation we can find dynamic solutions. We believe that motivated people create happy customers. We believe everyone counts at Bunzl. We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you!

What's in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You'll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don't just say our people are our greatest asset, we really mean it. Let's talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.




Only applicants moving forward in the process will be contacted

#

Behaviors

PreferredDedicated: Devoted to a task or purpose with loyalty or integrity * Team Player: Works well as a member of a group