Job Description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here\'s a quick glance of who we are and the impact you could have on the food service industry. There\'s a seat at our table for you...

What We Offer:

Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment

Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage

Company matched retirement program

Bonus and Annual profit sharing

Training and career advancement opportunities

Gordon Food Service product discounts

Employee appreciation events

Family culture

125 year, family owned and operated company history

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here\'s a quick glance of who we are and the impact you could have on the food service industry. There\'s a seat at our table for you...

Position Summary:

Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.

Location: Delta, BC

Availability: Monday to Friday plus ( ability to work on statutory holidays and Sundays )

Note: This is a hybrid role with expectation to be at the Distribution Centre office 3 days a week.

Essential Functions:

Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.

Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.

Takes orders from various customers as needed via phone or email.

Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.

Demonstrates strong customer service skills when dealing with unique or difficult situations.

Provides support to sales representatives coordinating customer service, orders, credits etc. during special large special events IE: Stampede, PNE, SNE, F1 Race etc.

Supports and assists DSR for vacation coverage and seasonally based on needs.

Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.

Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary

Knowledge / Skills / Abilities:

Must have good customer service and time management skills.

Ability to perform 10-key data entry

Must have excellent written, verbal, organizational and communication skills.

High organized with a great attention to detail

Encourages collaboration with others to achieve a common goal

A self starter that can work independently as well as part of a team.

Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices

Excellent computer skills

Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

Ability to learn and use SAP, CRM, Gordon Ordering and other various systems

Education and Experience

Minimum Grade 12 with High School Diploma

Post-secondary education in Business Administration, sales or Marketing preferred

One year previous sales, business, or food service experience with an interest in food business practices and food preparation or an equivalent combination of education, training, and experience preferred.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words \xe2\x80\x9cAccommodation Request\xe2\x80\x9d in your subject line.

Gordon Food Service