Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Repr\xc3\xa9sentant service \xc3\xa0 la client\xc3\xa8le | Customer Service Representative | Repr\xc3\xa9sentant service \xc3\xa0 la client\xc3\xa8le



En quoi consiste l\xe2\x80\x99occasion d\xe2\x80\x99emploi ?

En tant que repr\xc3\xa9sentant, Service client\xc3\xa8le, Assurance cr\xc3\xa9dit, vous communiquerez avec les clients par t\xc3\xa9l\xc3\xa9phone et leur offrirez des conseils et des solutions qui r\xc3\xa9pondent \xc3\xa0 leurs besoins. Vous veillerez \xc3\xa0 l\xe2\x80\x99am\xc3\xa9lioration continue des diverses fonctions en adoptant une approche ax\xc3\xa9e sur le client, afin de traiter efficacement les demandes des clients et d\xe2\x80\x99offrir, au besoin, des conseils et des services touchant leur assurance cr\xc3\xa9dit sur pr\xc3\xaats, marges de cr\xc3\xa9dit, hypoth\xc3\xa8ques et pr\xc3\xaats d\xe2\x80\x99entreprise. Vous fid\xc3\xa9liserez les clients en leur pr\xc3\xa9sentant les avantages et les caract\xc3\xa9ristiques de leur couverture. Votre capacit\xc3\xa9 d\xe2\x80\x99offrir un service client\xc3\xa8le de qualit\xc3\xa9 sup\xc3\xa9rieure, de tisser des liens et de gagner la confiance des clients sera essentielle \xc3\xa0 votre r\xc3\xa9ussite.

Quelles seront vos t\xc3\xa2ches ?

• R\xc3\xa9pondre aux attentes des clients en leur fournissant des renseignements, en comprenant leurs besoins, en leur offrant des solutions \xc3\xa0 valeur ajout\xc3\xa9e, en recherchant des occasions d\xe2\x80\x99affaires et en prenant personnellement l\xe2\x80\x99initiative de r\xc3\xa9soudre leurs probl\xc3\xa8mes.
• Attirer de nouveaux clients et fid\xc3\xa9liser les entreprises clientes.
• Veiller \xc3\xa0 ce que les clients re\xc3\xa7oivent les meilleurs services qui soient en fonction de leurs besoins, en s\xe2\x80\x99en occupant personnellement ou en les dirigeant vers le partenaire (interne ou externe) le plus susceptible de les aider.
• Prendre en charge la r\xc3\xa9solution des probl\xc3\xa8mes des clients au premier point de contact et en assumer la responsabilit\xc3\xa9 en adoptant des comportements ax\xc3\xa9s sur le client ; s\xe2\x80\x99assurer, s\xe2\x80\x99il y a lieu, que les proc\xc3\xa9dures de recours hi\xc3\xa9rarchique sont suivies.
• Traiter les documents requis pour le compte des clients, en veillant \xc3\xa0 ce que les renseignements soient exacts et complets.
• Atteindre les objectifs mensuels de vente et de conservation de la client\xc3\xa8le.

De quoi avez-vous besoin pour r\xc3\xa9ussir ?

Exigences

• Bilinguisme (fran\xc3\xa7ais et anglais) requis, car vous ferez r\xc3\xa9guli\xc3\xa8rement affaire avec des partenaires partout au Canada.
• Solides aptitudes pour l\xe2\x80\x99\xc3\xa9coute, la cr\xc3\xa9ation de liens et la recherche des bonnes solutions pour

les clients * Grand souci du d\xc3\xa9tail et aptitudes pour la r\xc3\xa9solution de probl\xc3\xa8mes

• Capacit\xc3\xa9 d\xe2\x80\x99utiliser plusieurs syst\xc3\xa8mes simultan\xc3\xa9ment
• Disponibilit\xc3\xa9 pour faire diff\xc3\xa9rents quarts de travail, notre centre \xc3\xa9tant ouvert du lundi au vendredi de 8 h \xc3\xa0 20 h afin de mieux r\xc3\xa9pondre aux besoins de nos clients

Atouts

• Exp\xc3\xa9rience de vente et capacit\xc3\xa9 d\xe2\x80\x99atteindre et de surpasser les objectifs dans un centrede contact

Les avantages pour vous

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d\xe2\x80\x99offrir des conseils fiables qui contribueront \xc3\xa0 la r\xc3\xa9ussite des clients et \xc3\xa0 la prosp\xc3\xa9rit\xc3\xa9 des collectivit\xc3\xa9s. Nous nous soucions du bien-\xc3\xaatre de chacun et nous sommes d\xc3\xa9termin\xc3\xa9s \xc3\xa0 r\xc3\xa9aliser notre plein potentiel, \xc3\xa0 favoriser l\xe2\x80\x99essor des collectivit\xc3\xa9s et \xc3\xa0 contribuer \xc3\xa0 la r\xc3\xa9ussite de tous.

• R\xc3\xa9gime de r\xc3\xa9mun\xc3\xa9ration globale complet comprenant des avantages sociaux \xc3\xa0 la carte, une r\xc3\xa9mun\xc3\xa9ration concurrentielle et des commissions et des actions, s\xe2\x80\x99il y a lieu
• \xc3\x89quipe dynamique et performante ax\xc3\xa9e sur l\xe2\x80\x99innovation et la collaboration En vous joignant \xc3\xa0 RBC Assurances, vous ferez aussi partie d\xe2\x80\x99une \xc3\xa9quipe solidaire et ouverte qui partage des valeurs communes, notamment un respect fondamental les uns \xc3\xa0 l\xe2\x80\x99endroit des autres
• Perfectionnement soutenu par la direction gr\xc3\xa2ce \xc3\xa0 des occasions d\xe2\x80\x99accompagnement et

de gestion * Options flexibles de conciliation travail-vie personnelle

• Capacit\xc3\xa9 d\xe2\x80\x99apporter une contribution importante et d\xe2\x80\x99avoir une influence durable

What is the opportunity?

The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients\xe2\x80\x99 confidence will be critical to your success.

What will you do?

• Responding to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns

• Securing new business and/or retains existing business

• Ensuring customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)

• Taking ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed

• Processing applicable paperwork for clients, ensuring accuracy and completeness of information

• Meeting monthly sales and retention goals

What do you need to succeed?

Must-have

• : Bilingualism (English and French) required, as you will regularly do business with partners across Canada

• Solid aptitude for listening, establishing rapport and finding the right solutions for customers

• Strong attention to detail and problem resolution skills

• Ability to navigate between multiple systems

• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact center environment

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options

• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values \xe2\x80\x93 including a fundamental respect for each other

• Leaders who support your development through coaching and managing opportunities

• Flexible work/life balance options

• Ability to make a difference and lasting impact

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

FRJobs

Job Summary

Address: MONTR\xc3\x89AL, Quebec, Canada

City: CAN-QC-MONTR\xc3\x89AL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Insurance

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-08-21

Application Deadline: 2023-09-11

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada