Job Description

Position: MEDICAL OFFICE ASSISTANT

Department:

Indigenous-led Primary Care Clinic

Site:

Aboriginal Health & Wellness Centre of Winnipeg, Inc. (AHWC) in the Neeginan Centre

Address:

181 Higgins Avenue

Reports to:

Director Primary Care

Status:

0.5 FTE

Hours of Operation

: 8:45 - 4:30 pm (2 week rotating schedule; M/W/F then T/TH)

Union:

Manitoba Association of Healthcare Professionals (MAHCP)

Date:

ASAP

Salary:

$23.654, $24.364, $25.094, $25.847, $26.622, $27.421

JOB OVERVIEW

The Medical Office Assistant (MOA) for the Indigenous-led Primary Care Clinic will provide reception, clinical, and administrative duties to meet the high demands of the day-to-day operations within the Primary Care Clinic.

The Medical Office Assistant should demonstrate an understanding of and respect for the histories, traditions, and cultures of Indigenous peoples, inclusive of First Nation, Metis, and Inuit Communities and Nations, including an understanding of the importance of decolonizing healthcare systems and spaces.

RESPONSIBILITIES AND DUTIES

Welcomes and supports all Indigenous - First Nation, Inuit, and Metis - and non-Indigenous community members entering AHWC Clinic, including people who identify as part of the 2SLGBTQIA+ community and persons who live with disabilities; sees to their immediate comfort

Nurtures a judgement-free, shame-free environment, focused on harm-reduction and the journey of healing that the individual has defined for themselves

Emphasizes culturally sensitive, culturally relevant, person-centered care

Possesses knowledge of social issues such as poverty, homelessness, food insecurity, substance use, mental health/illness, racism, and other challenges faced by Indigenous populations in Winnipeg

Reception Duties

Provide reception services for staff, clients and general public including greeting clients/staff/public,

completing registrations, scheduling of appointments and follow-up appointments

Answer telephone and direct calls as appropriate

Provide office support as assigned in a professional manner

Taking messages for Doctors and Nurses

Provides reception function for community members, service providers, and interdisciplinary team

Manages/confirms appointments and schedules, including: Cancels appointments when a provider is unable to be present; telephones or writes to community members who require an appointment reminder; and directs individuals to the appropriate member of the Clinical team

Captures and/or verifies demographic information as part of the registration process, including asking community members to self-identify

Manages mail and deliveries sent or received

Maintains printers, copiers, supplies, incoming faxes, and scans

Participate in regular office procedures including photocopying, faxing information, answering information requests.

Clinical Duties

Perform patient height and weight measurements, if directed

Prints and distributes daily appointment schedules for providers

Be aware of patient's physical or mental wellbeing whether social, emotional, psychological, or physical while in the waiting room

Administrative Duties

Coordinates communication of assigned area job postings

Mail services including accepting mail at the front desk, sorting, sending, and distributing.

Participate in special projects as assigned (e.g., this could include special events organization; compile information for monthly or annual reports)

Maintain filing systems and database record management

Accessing records in the database and ensure accuracy

Track employee attendance

Participate, as requested, on committees, team or work groups at a local or provincial level.

Support and follow all Clinical policies and procedures

Demonstrate a strong commitment to personal and professional ethics, integrity and responsibility

Collects and has access to Personal Health Information (PHI) and must follow Manitoba and/or Shared Health Inc's staff instructions respecting security, use, storage and destruction of PHI

Performs data collection and entry

Supports monthly and quarterly quality assurance audits, as per the Directors discretion

Assists in response to emergencies by being familiar with the fire plan, emergency procedures, safety protocols, and location of emergency equipment, etc.

Works in collaboration with the Director of Clinic and reports operational issues as advised

Completes other duties that may be assigned (be a 'Helper') when required as part of the Clinic team, not exceeding stated skills and capabilities

ESSENTIAL SKILLS

Ability to work well under pressure and in high stress situations

Excellent oral and written communication skills

Demonstrate knowledge and experience maintaining medical records and filing systems, as well as processing personal health information

Working knowledge of electronic medical records (EMR) preferred

Keyboarding skills 30-50 wpm required

Knowledge of medical terminology required

Working knowledge of computer software required

Ability to work in an interdisciplinary team

DECISION MAKING

Ability to distinguish between circumstances in which decisions can be made independently and those where consultation is needed

Ability to determine the best recommendations to make when approached for advice or resources

Decisions regarding how to obtain evidence-based information to make informed recommendations when necessary

QUALIFICATIONS

Successful completion of Attestation of Collegial Studies (AEC), Unit Clerk Course, and/or a Medical Office Assistant Course required

2 years or more of experience working in healthcare and or a similar environment

An equivalent combination of education and/or experience deemed acceptable by AHWC

Cognizant and respectful of the diversity of Indigenous cultures, languages and traditions

PHYSICAL AND EMOTIONAL DEMANDS OF THE JOB

Must be able to function effectively in a fast-moving environment with frequent interruptions

Must be able to do moderate lifting

Should have good coping skills and stress management

LICENSES, REGISTRATIONS

None.

All positions are subject to Criminal Record and Child Abuse Registry checks. Applicants may be required to undergo testing to determine the knowledge, skill, and ability required for position.

AHWC is committed to equity and inclusion and is on an earnest journey to increase responsiveness to Indigenous peoples by promoting a workforce that is representative of the communities we serve.

We encourage applications from Indigenous persons, those with personal and/or familial lived experience, and members of equity-seeking groups. Qualified applicants are encouraged to self-declare in their application.

CLOSING DATE FOR APPLICATION: when position is filled

Please submit cover letter, resume, and three work related references to:

adminclinic@ahwc.ca

Job Type: Part-time

Pay: $23.65-$27.42 per hour

Benefits:

Dental care Employee assistance program Extended health care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift No weekends
Work Location: In person