Job Description

REPORTING & ANALYTICS OFFICER

WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits


Competitive salary and benefits package. Defined-benefit pension plan. Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life


and community.

Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.



Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,

commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.



Under the direction of the Business Performance Lead, the Reporting & Analytics Officer will be responsible for data reporting across

the Customer Experience & Value Enablement Division. This includes defining the data requirements, extracting, and analysing

data, and creating dashboards to identify trends and cause and effect relationships to enable business decisions. Will maintain

expert knowledge of Manitoba Hydro's reporting and database systems (for example Microsoft platforms such as PowerBI and

Power Automate). Will be responsible for supporting the Customer Experience & Value Enablement Division in achieving Enterprise

Goals by identifying the insights gained from the creation of dashboards and data visualizations. Will be responsible for designing

and implementing robotic process automation (RPA) to achieve process efficiency, reduce employee effort, and improve the

customer experience. This position is a temporary position with a 12-18 months duration.

Responsibilities:


Develop and maintain reports, dashboards, and other analytical tools to support business decision-making, with an emphasis

on automation, using data and reporting tools like PowerBI, Power Automate and other Microsoft tools.
Analyze data to identify trends, patterns, and provide insights to divisional stakeholders that inform business strategy process

improvements.
Develop and maintain performance scorecards (individual, departmental and divisional) to assist with coaching and

performance management to achieve Service Level (SL) and Key Performance Indicator (KPI) targets.
Collaborate with cross-functional teams to gather and synthesize data from various sources and systems - including customer

information systems (e.g. Banner), contact handling technology (e.g. Genesys), and other enterprise systems (e.g. SAP).
Respond to business performance information requests using data analysis and tools and prepare and/or present information

through formal communication to key stakeholders, including Senior Management.
Lead reporting initiatives; identifying opportunities and evaluating, recommending, and implementing reports. Liaise with Digital & Technology on Master Data Management best practices, data governance, and processes. Develop and implement data quality and governance practices to ensure accuracy and consistency of data sources and uses. Research and solicit performance metric best practices from other utilities. Develop and define reporting standards and data retrieval processes for Customer Strategy & Experience business unit. Design, implement, measure, and maintain robotic process automation (RPA) for Customer Solutions & Experience business


unit processes to enhance customer experience and improve performance outcomes.

Assess business processes for suitability for automation and follow Enterprise prioritization criteria frameworks to select and

implement opportunities.

Ensure that the automation solutions function as intended and meet the defined requirements by conducting functional testing

and performance testing to validate the automation's accuracy, reliability, and efficiency.

Works closely with the various stakeholders to promote and support operational outcomes for Customer Solutions &

Experience business unit.

Participate in the evaluation of complex business processes, identify pain-points and opportunities for improvement, and make

recommendations for process improvements and process automation.


MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY


Reference Code: CO57083734-02


Communicate findings and recommendations to stakeholders in a clear and concise manner. Stay up to date with industry trends, best practices and emerging technologies in process automation, data analytics and


reporting through self-directed learning and industry research.

Qualifications:


Completion of a four-year university degree in Business, Mathematics, Statistics or relevant discipline from an institute of

recognized standing, plus five years of related experience.
Demonstrated advanced knowledge of Microsoft Office software, including PowerBI and Power Automate. Demonstrated advance level skills in data analysis and tools such as Structured Query Language (SQL), Excel, Python, and


Tableau

Must have advanced knowledge and experience with data modelling and visualization, data warehousing and data integration

processes.

Demonstrated advanced level experience with data retrieval, development of reporting standards, key performance indicators,

productivity and performance metrics, complex dashboards/reports, sophisticated data analysis, data accurate and integrity.

Demonstrated advanced level experience with leveraging data analytics and business intelligence to product insights into

actionable business decisions that drive value.

Demonstrated analytical and problem-solving skills with the ability to understand complex systems and processes, identify

opportunities for process improvement, develop and analyse alternative courses of action and use data and insights to

provide recommendations.


Demonstrated experience in continuous improvement methods (e.g. Six Sigma, Lean, etc.) and tools (e.g. A3, DMAIC, PDCA,

Root Cause Analysis, etc.), and change management practices (e.g. Prosci, ADKAR) would be an asset.
Ability to prepare and present complex issues and recommendations in a clear and concise manner both verbally and in

writing to varied and cross-functional audiences.
Strong attention to detail and ability to work independently and to manage multiple tasks with changing priorities. Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams. Experience with customer information systems, customer relationship management (CRM) systems, contact handling


technology, and other enterprise systems (e.g. SAP) is an asset.

Salary Range



Starting salary will be commensurate with qualifications and experience. The range for the classification is $43.35-$59.82 Hourly,

$83,070.78-$114,625.68 Annually.

Apply Now!



Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is AUGUST 19, 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations

during the recruitment process.



#IND1