Job Description

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NTS

Amega

West is a global leader in the manufacture and rental of Oil & Gas drilling equipment and downhole tools for vertical, directional, and horizontal drilling. NTS

Amega

West is also pioneering design improvements for enhanced drilling performance with powder metallurgy and additive manufacturing. Headquartered in Dubai, NTS

Amega

operates facilities globally.

Job Overview:

The Rental Tool Dispatcher is responsible for coordinating the delivery, pickup, and scheduling of rental tools for NTS customers. This role plays a critical part in ensuring the timely and accurate dispatch of equipment while upholding the highest standards of customer service and operational efficiency.

Responsibilities:

Schedule and assign deliveries, pickups and transfers of rental tools based on customer needs and availability. Serve as the primary liaison between NTS Amega West and its customers, ensuring clear and effective communication. Confirm orders, resolve issues, and provide updates on tool availability. Track tool inventory, monitor usage and ensure proper documentation of tool check-in / check-out. Collaborate with internal teams to ensure seamless operations and customer satisfaction. Maintain accurate records of dispatch activities, rental agreements and tool maintenance logs. Plan for materials as per customer needs and communicate to purchasing.

Requirements:

High School graduate or GED certification 2-3 years of related experience, in Oil and Gas Downhole tools is an asset. Must be available and responsive during designated on-call periods as scheduled by management. Prior customer service experience preferred. Proficient in essential computer programs for daily operations, including Outlook 365 Understanding supply management and inventory practices. Strong verbal communication and interpersonal skills. Detail-oriented with sound judgment.

Benefits:

Life Insurance


Disability Insurance


Extended Health Care


Dental Care


Vision Care


Employee Assistance Program


Health Spending Account


Group RRSP Employer Match


Paid Time Off

Schedule:

8 hour shift


Monday to Friday


On Call


Overtime


Weekends as needed

Candidate is required to report Fit for Duty and comply to Company Human Resources Policies.