Job Description

RED Mountain Resort is now hiring Rental Technicians for the 2025/26 Winter Season! This position is responsible for outfitting guests with rental equipment appropriate for their skier/boarder type and skill level, with a mandate to provide as safe a guest experience as possible and create a fun and positive environment.

MAJOR RESPONSBILITIES

o Efficiently guide customer through rental process and accept payment


o Ensure rental agreements are completely filled out (to satisfy legal requirements)


o Create a professional, positive impression for the beginner and seasoned guest alike


o Maintain an orderly, safe and fun environment


o Be knowledgeable about all Red Sports rental equipment and its proper use


o Ensure guest understands how to operate bindings


o Answer guests' questions and concerns

Equipment Set-up

o Collect and document guest's personal statistics (height, weight, age, skier/boarder ability level)


o Provide guest with appropriate equipment based on guest's statistics


o Accurately adjust bindings according to industry standard (must have binding certification)

Processing School Groups

o Preset skis for large groups the day before arrival


o Transfer skis to outside racks in morning, prior to group's arrival


o Set up students with equipment who were not on preset list; record all information


o Maintain orderly and steady flow of line up; process group quickly and efficiently


o Accurately record student/parent/teacher attendance


o Communicate group numbers and details to cashier for invoicing

Additional Tasks

o Maintain clean, tidy, safe workspace


o Relieve other staff for breaks (retail, service, high performance)


o Inventory equipment


o Restock supplies


o Wax and/or tune equipment as per service technician's instructions

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

High School diploma Post secondary education an asset

Experience

Binding certification required (training provided). Ski and/or snowboard product knowledge Knowledge of Red Mountain Resort and its history an asset Knowledge of Rossland and its history an asset Customer service experience required Cash handling and POS transaction processing required Rental shop experience required

Physical and Other Requirements

Able to negotiate stairs Able to lift heavy ski and snowboard equipment up to and down from racking systems and benches Able to adjust ski and snowboard equipment Able to be on feet for entire shift

Skills and Abilities

Exceptional interpersonal skills Good team player Customer service-oriented Ability to maintain a professional and safe environment Ability to create a positive and fun atmosphere for guests Ability to maintain a friendly, professional attitude in a high-pressure environment * Safety-oriented