Job Description

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

Renewals Account Representative's at OpenText, are part of a global team who understand that their customers are experiencing unprecedented change. In this role, you are focused on relationship management, selling the value of Open Text Maintenance and Support Programs, driving retention, and growth. Quoting, positioning upsells, regular follow-up, and closing renewals are primary responsibilities. Extremely strong organizational skills and the ability to accurately forecast are required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.

WHAT THE ROLE OFFERS:

Customer Relationship Management: Cultivate strong relationships with existing customers by providing consultation and proactive service. o Contract Renewals: Manage the entire renewal process end to end within a designed territory, ensuring renewals are completed on time and at full value.o Upsell and Cross-sell: Identify and pursue opportunities to expand existing contracts with multi-year renewals, premium support, or additional services. o Negotiation: Effectively negotiate with customers and channel partners to close renewals on time and at full valueo Retention: Ensure that all existing customers keep their installed base licenses current on support while minimizing reduction or cancellation of maintenance contractso Collaboration: work with internal stakeholders in Sales, Support, Product Management, Professional Services etc. in order to solve customer issues and help improve customer satisfactiono Forecasting: Accurately forecast renewal revenue and report on book of business to management.

WHAT YOU NEED TO SUCCEED:

1 - 2 years' experience working in a sales oriented, lead generation or renewals environment.o University/College degree preferred or equivalent work experienceo Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the contento Ability to speak and write English fluently is a requirement for this role. o Ability to think outside the box when researching additional contacts in order to complete the renewals cycle, mitigate cancellations and/or to upsell OpenText support serviceso Strong desire to establish and maintain strong relationships with clientso Ability to work cross functionally with a dynamic team who rely on each other to achieve overall revenue and growth goalso Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skillso Track record of autonomy, ownership and executiono Strong ability to multi-task and prioritize work effectivelyo Proven experience working in a fluid environment that is ever growing and changing

KEY COMPETENCIES:

Navigating organizations and reaching decision-makers: You excel in finding ways to connect with key stakeholders within customer organizations through phone/email prospectingo Developing relationships: You represent the face of the company to the customer, establishing and nurturing relationships with IT and Business Users at all levels of the organization.o Pipeline management: You proactively create and progress opportunities throughout the renewals cycle. By identifying and pitching upselling and cross-selling opportunities, you drive growth within existing accounts and develop new opportunities.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.