Job Description

We are looking for experienced Leisure Travel Consultants who are confident they will provide Merit Loyalty customers with outstanding customer service in a fast-paced call center environment, for all travel-related inquiries including the planning/booking of their travel requirements. If you are an enthusiastic sales-oriented team player, this is the career for you! We offer an open ended, competitive sales incentive. DUTIES & RESPONSIBILITIES:

• Plan itineraries; arrange accommodations, airline, cruise, packages, car rentals and other travel related services for clients
• Converse with clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
• Stay educated on airline rules, regulations and current affairs
• Advise clients about passports, visas, foreign currency, travel insurance, excursions in resorts, etc.

Qualifications & REQUIRED Experience:

• Minimum 1-year Travel Consultant sales experience
• TICO/OPC Certification
• Fluent in French/English is considered an asset*
• Excellent customer service skills, especially phone etiquette
• Strong domestic, trans border, and international travel knowledge
• Past experience in a travel call center or leisure travel office
• Travel systems experience required (AMADEUS) an asset*
• Candidate must possess strong consultative selling skills and the ability to listen to the customer\xe2\x80\x99s needs

WORKING CONDITIONS: \xc2\xb7 Office/Remote Work Available (appropriate internet connection is required)

• Current Hours of Operation:
• Monday-Friday 8:00a.m. \xe2\x80\x93 8:00p.m. & Saturday-Sunday 10:00a.m. \xe2\x80\x93 6:00p.m.

o Mandatory Rotating Schedule including evenings and weekends required

• Please note the hours of operation are subject to change and the Company reserves the right to adjust the schedule based on business needs.

WE ARE A CUSTOMER ORIENTED COMPANY WHO OFFERS: \xc2\xa7 Competitive remuneration and employee benefit package \xc2\xa7 Premium for evenings and weekends \xc2\xa7 Genuine opportunities to develop yourself, professionally and personally \xc2\xa7 A distinctive working environment that puts team members first Job Type: Full-time Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Experience:

• travel agent: 2 years (preferred)
• creating itineraries and reservation/ticketing: 2 years (preferred)

Language:

• English (preferred)
• French (preferred)

Licence/Certification:

• TICO or OPC (preferred)

Work Location: Remote Expected start date: 2023-05-15