French Description below / Description en francais ci-dessous.
REMOTE (Work from Home) SOFTWARE TRAINER
PLEASE ONLY APPLY FOR THIS POSITION IF YOU HAVE ACTUAL EXPERIENCE PROVIDING
SOFTWARE TRAINING on RMS/ERP type systems!
We currently are looking for a Software Trainer/Support, BILINGUAL individual to fill a FULL-TIME position, This opportunity is working from a home-office (preferrably located in Eastern Time Zone), but will require some time in our office, during the learning/ramp-up period.
CashierPRO, based out of Stratford, Ontario, is a leading provider of Point-of-Sale/Inventory Management systems, designed specifically for small-to-mid size Hardware, Home Improvement, Farm Supply and Building Supply retailers across North America.
CashierPRO is a small company, where employment roles are multi-faceted. This position will include taking the time to learn the "in's and out's" of the CashierPRO application, by providing frontline support to our existing client base, and then being able to provide training to new customers.
Position Details:
- To become an expert in the CashierPRO application to be able to provide clients with product support on a day-to-day requirement
- To provide complete training courses (typically 1-to-2 hour scheduled sessions) on the CashierPRO application, to new clients, to take them Live on our application
- Rate of pay based on experience
Position Qualifications:
Minimum of 2+ years in work-related experience, preferably Training or Support in a Software Environment
SimplyAccounting & QuickBooks General Ledger knowledge would be an asset
ability to read, write and communicate fluently in English & French (fully bilingual) required
ability to communicate effectively in both verbal and written format
professional and courteous telephone etiquette
self motivated with an ability to set goals and achieve them
an ability to work and succeed in a fast paced environment
listening skills with the ability to show empathy
an ability to multi-task and remain calm under pressure
self learner with ability to apply information and adapt to changes
problem solving and troubleshooting skills with the ability to recognize issues and resolve them
excellent communication and interpersonal skills
a commitment to understanding and delivering effective customer service
proficient computer/keyboarding skills
basic Windows Networking Skills would be an asset
minimum High School Diploma
Please apply with your salary expectations, to:
Email:
dave.pestill@cashierpro.com
No agencies, please.
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FORMATEUR DE LOGICIELS A DISTANCE (Travail a domicile)
VEUILLEZ POSTULER A CE POSTE UNIQUEMENT SI VOUS AVEZ UNE EXPERIENCE REELLE EN FORMATION LOGICIELLE SUR LES SYSTEMES DE TYPE RMS/ERP !
Nous recherchons actuellement un formateur/support logiciel bilingue pour un poste a temps plein. Ce poste est offert en teletravail (de preference situe dans le fuseau horaire de l'Est), mais necessitera une presence a nos bureaux pendant la periode d'apprentissage et de mise en place.
CashierPRO, basee a Stratford, en Ontario, est un important fournisseur de systemes de point de vente et de gestion des stocks, concus specifiquement pour les petites et moyennes entreprises de quincaillerie, de renovation, de fournitures agricoles et de materiaux de construction en Amerique du Nord.
CashierPRO est une petite entreprise ou les postes sont polyvalents. Ce poste impliquera de prendre le temps d'apprendre les tenants et aboutissants de l'application CashierPRO, en offrant un soutien de premiere ligne a notre clientele existante, puis en offrant des formations aux nouveaux clients.
Description du poste :
- Devenir un expert de l'application CashierPRO pour fournir aux clients une assistance produit au quotidien.
- Proposer des formations completes (generalement des sessions programmees d'une a deux heures) sur l'application CashierPRO aux nouveaux clients afin de les familiariser avec notre application.
- Salaire selon l'experience
Qualifications du poste : Au moins deux ans d'experience professionnelle, de preference en formation ou en soutien dans un environnement logiciel La connaissance du grand livre general de SimpleComptable et de QuickBooks serait un atout Maitrise de l'anglais et du francais (parfaitement bilingue) requise Communication efficace a l'oral comme a l'ecrit Respect des regles d'etiquette telephonique professionnelles et courtoises Motivation et capacite a se fixer des objectifs et a les atteindre Capacite a travailler et a reussir dans un environnement dynamique Capacite d'ecoute et d'empathie Capacite a effectuer plusieurs taches a la fois et a garder son calme sous pression Autonomie et capacite a appliquer l'information et a s'adapter aux changements Competences en resolution de problemes et en depannage, et capacite a identifier et a resoudre les problemes Excellentes competences en communication et en relations interpersonnelles Engagement a comprendre et a offrir un service client efficace Maitrise de l'informatique et de la saisie au clavier Maitrise des bases de la mise en reseau Windows serait un atout Diplome d'etudes secondaires minimum Veuillez postuler en precisant vos attentes salariales. a : Courriel : dave.pestill@cashierpro.com Pas d'agences, s'il vous plait.
Job Type: Full-time
Pay: From $38.00 per hour
Benefits:
Dental care
Extended health care
Flexible schedule
Life insurance
Experience:
ERP training: 2 years (required)
Language:
English (required)
French (required)
Work Location: Remote
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