(remote) Project Manager, Professional Services

Ottawa, ON, Canada

Job Description

A division of Harris, Advanced Utility Systems is looking for a Project Manager. As a Project Manager, this professional will be responsible for managing the customer relationship during implementations and ensuring a high degree of customer satisfaction. They will collaborate with stakeholders and internal teams to deliver projects on schedule and within the budget while meeting scope requirements. They will possess excellent communication skills and proven problem-solving skills.
This remote role welcomes candidates anywhere in Canada. Must be legally eligible to travel to the United States and across Canada, with the ability to commit to up to 50 percent travel based on project activities and requirements.
What your impact will be:

  • Manage the scope of the project and changes to the project deliverables, while ensuring customer satisfaction and profitability.
  • Explain implications of changes to project scope and priorities to client and management to ensure changes are understood and approved.
  • Manage project financials.
  • Proactively resolve project issues to mitigate delays and reduce the impact on project timelines.
  • Provide updates to the management team and coworkers on customer/project status.
AI Augmented Project Management:
  • AI supported decision making - ability to interpret AI-generated recommendations, forecasts, and risk assessments to improve project velocity, quality and outcomes.
  • Prompt Engineering - craft effective prompts to elicit accurate, context aware responses from AI project management, reporting, and ticket management tools.
  • Collaborative AI Tool Use - intermediate level support for Copilot for Microsoft applications and Teams to support internal and client collaboration on projects.
What we are looking for:
  • Education in Business Administration or related field.
  • Experience in managing software development projects through all phases of the project life cycle.
  • Understanding of software development processes and methodologies.
  • Ability to communicate complex technical concepts to non-technical stakeholders.
  • Proven leadership abilities and experience in leading cross-functional teams.
  • Excellent analytical skills to assess project progress and make data-driven decisions.
What would make you stand out:
  • Previous experience in professional services as a project manager.
  • PMP certification.
  • Experience in the utility industry.
  • Fluent in French.
What we can offer:
  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
About Advanced Utility Systems:
Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of your mission critical CIS.
Une division de Harris, Advanced Utility Systems, recherche un chef de projet. En tant que chef de projet, ce professionnel sera responsable de la gestion de la relation client pendant les phases de mise en oeuvre et veillera a assurer un haut degre de satisfaction client. Il collaborera avec les parties prenantes et les equipes internes afin de livrer les projets dans les delais, dans le respect du budget, et en conformite avec les exigences du perimetre. Il possedera d'excellentes competences en communication ainsi qu'une expertise averee en resolution de problemes.
Ce poste en teletravail est ouvert aux candidats situes partout au Canada. Il est necessaire d'etre legalement autorise a voyager aux Etats-Unis et a travers le Canada, avec la capacite de s'engager a effectuer entre 10 et 20 % de deplacements selon les activites et exigences des projets.
Votre contribution :
  • Gerer le perimetre du projet et les changements apportes aux livrables, tout en garantissant la satisfaction du client et la rentabilite.
  • Expliquer les implications des changements de perimetre et de priorites du projet au client et a la direction afin de s'assurer que ces changements soient compris et approuves.
  • Gerer les aspects financiers du projet.
  • Resoudre de maniere proactive les problemes du projet afin d'attenuer les retards et de reduire leur impact sur les delais.
  • Fournir a l'equipe de direction et aux collegues des mises a jour sur l'etat du client et du projet.
Gestion de projet augmentee par l'IA :
  • Prise de decision assistee par l'IA - capacite a interpreter les recommandations, previsions et evaluations des risques generees par l'IA afin d'ameliorer la vitesse, la qualite et les resultats des projets.
  • Ingenierie des invites - elaboration d'invites efficaces pour obtenir des reponses precises et contextuelles des outils d'IA de gestion de projet, de reporting et de gestion des tickets.
  • Utilisation collaborative des outils d'IA - maitrise intermediaire de Copilot pour les applications Microsoft et Teams afin de soutenir la collaboration interne et avec les clients sur les projets.
Profil recherche :
  • Formation en administration des affaires ou dans un domaine connexe.
  • Experience dans la gestion de projets de developpement logiciel a travers toutes les phases du cycle de vie d'un projet.
  • Comprehension des processus et methodologies de developpement logiciel.
  • Capacite a communiquer des concepts techniques complexes a des interlocuteurs non techniques.
  • Aptitudes demontrees en leadership et experience dans la gestion d'equipes interfonctionnelles.
  • Excellentes competences analytiques pour evaluer l'avancement des projets et prendre des decisions basees sur les donnees.
Atouts :
  • Experience prealable en services professionnels en tant que chef de projet.
  • Certification PMP.
  • Experience dans le secteur des services publics.
  • Francais courant.
Ce que nous offrons :
  • 3 semaines de conges annuels et 5 journees personnelles
  • Assurance maladie, dentaire et vision complete des le premier jour d'emploi
  • Programme d'actionnariat salarie et regime d'epargne-retraite avec contribution equivalente (RRSP/401k)
  • Avantages lies au style de vie
  • Teletravail et plus encore
A propos de Harris :
Harris est un fournisseur de premier plan de logiciels essentiels au secteur public en Amerique du Nord. Filiale a part entiere de Constellation Software Inc. ( CSI , symbole CSU a la Bourse de Toronto), Harris est devenu la pierre angulaire de l'investissement de CSI dans les logiciels destines aux services publics, aux administrations locales, aux districts scolaires, a la securite publique et au secteur de la sante. Notre succes repose sur nos investissements dans nos logiciels proprietaires et notre expertise sectorielle. Cette approche, combinee a l'acquisition d'entreprises qui completent ou renforcent nos offres, a contribue a notre croissance. Harris continuera de se developper par la reinjection de ses investissements, tant dans ses equipes et ses produits que par l'acquisition de nouvelles entreprises.
A propos d'Advanced Utility Systems :
Advanced Utility Systems a ete fondee en 1997 pour fournir des solutions de gestion de l'information client et de facturation exclusivement aux services publics municipaux, prives et cooperatifs. Avec plus de 150 deploiements reussis a travers l'Amerique du Nord, l'Amerique centrale, l'Amerique du Sud et les Caraibes, Advanced dispose de l'experience necessaire pour assurer la mise en oeuvre reussie de votre systeme critique de gestion de la clientele (CIS).

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Job Detail

  • Job Id
    JD2747056
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ottawa, ON, Canada
  • Education
    Not mentioned