Overview

This Remote Operations Manager will establish, deploy, and, ultimately, lead a team that will support remote monitoring and response services ATS Global Service. This includes standing up an operations center, specifying service capabilities, organizational structure, resource requirements, commercial model, deployment timeline, and other elements. This person will be responsible coordinating with stakeholders to ensure successful implementation of initiatives through timely planning, scheduling, and risk mitigation.

Essential Job Duties

• Lead the build out of the physical space and technology requirements for the remote operations center.
• Define, deploy, and drive the remote operation center service offers, processes, and tools throughout ATS Corporation with a primary focus on real time production asset monitoring, alarm management, implementing centralized call center & technical service functions, and other duties.
• Manage relationships and ensure alignment with key divisional stakeholders.
• Develop remote ops charter documents and clearly articulate the problem/opportunity statement, current condition of the business, future state and targets for improvements.
• Organizes project meetings, as required, and assist with capturing and distributing meeting minutes
• Ensure project related documents are distributed to team members and action trackers or other dashboards are updated in a timely manner.
• Develop, monitor and update schedule and project trackers as necessary
• Support the development of change management activities to support implementation efforts
• Identifies critical issues and problems, identifies corrective actions, and follows through to completion
• Provide financial forecasts as necessary and track conformance to budget and schedule
• Establishes clear remote operations center metrics and objectives, tracks performance against goals, and informs senior management of results
• Prepare necessary presentation materials for meetings

Experience/Skills

• 10+ years of experience in technical/business/ roles with strong services, manufacturing experience & IT knowledge
• Ideally a combination of the following background: services, sales, project management, strategic planning and customer service
• Strong influential leadership and collaboration skills
  

Education and Qualifications

• A Post-Secondary college diploma, engineering degree or equivalent.
• Software and/or network engineering experience required
• Project Management Professional (PMP) preferred.
• Proficient in Microsoft Project, PowerPoint, Word, Excel, and Outlook.

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Global Service division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.
Why Join ATS?

• Be a part of a global organization that is a leader in its industry
• Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week!
• Monthly \xe2\x80\x9cIn-Chair Massage\xe2\x80\x9d clinic on-site with a Registered Massage Therapist
• Ability to participate in a variety of charitable events
• Social Club that offers BBQs and other social events throughout the year
• Work with other bright, talented people and discover opportunities for professional growth
• And much more!

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.