Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle inquiries and resolve issues promptly.

Duties

Respond to customer inquiries via phone, email, and chat with professionalism and courtesy. Provide accurate information regarding products and services while ensuring customer satisfaction. Perform data entry tasks to maintain accurate customer records and documentation. Utilize analysis skills to identify trends in customer feedback and suggest improvements. Engage in upselling opportunities by promoting additional products or services that meet customer needs. Maintain a high level of phone etiquette while managing multiple calls effectively. Collaborate with team members to enhance the overall customer experience. Assist with troubleshooting issues and provide timely resolutions to customer concerns.

Experience

Previous experience in a customer service role is preferred but not required. Strong communication skills in English; bilingual candidates (Spanish) are highly desirable. Familiarity with sales techniques and upselling strategies is a plus. Proficiency in data entry and basic computer skills are essential. Multilingual abilities will be considered an asset, enhancing our capacity to serve diverse customers. A positive attitude and willingness to learn are crucial for success in this role. Join us in delivering outstanding service while growing your career in a supportive environment!
Job Type: Full-time

Pay: $17.75-$34.02 per hour

Benefits:

Company events Flexible schedule On-site childcare On-site parking Paid time off
Schedule:

Day shift Monday to Friday
Work Location: On the road