Job Description

Remittance Processing Clerk
(Temporary Full-Time for approximately 12 months)



Competition Number


2023-518


Job Code


0268



Posting Date


November 3, 2023


Closing Date


November 14, 2023 (at 6:00pm)



Job Status


Temporary Full-Time




The City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.


The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:
Why work at the City of Kitchener




Position Overview:
The Remittance Processing Clerk reports to the Manager, Taxation and Payment Processing and is responsible for processing and ensuring all payments received in the Revenue Division are allocated to the appropriate sub-ledger and deposited to the City\xe2\x80\x99s bank. This position is the primary resource for changes or problems related to payment processing software and equipment. As a CLASS Administrator for the Revenue Division, this position is responsible for analyzing Class Updates, testing and troubleshooting by either solving the problem(s) or collaborating with appropriate team personnel. In addition this position manages the processing of parking tickets for the Revenue Division.



Responsibilities:

• Compiles, verifies, and ensures that all payment information is recorded in the payment and processor stations.
• Coordinates retrieval of telephone line transmissions sent by banks and trust companies.
• Detects, investigates, and corrects any errors in specific payment details before and after processing.
• Prepares daily bank deposit for the Division. Manages cash and cheques received and ensures large amounts are deposited immediately.
• Reconciles daily receipts with Accounting\xe2\x80\x99s bank records and debit/credit memos received from the City\xe2\x80\x99s bank and deposit system.
• Manages and maintains cash float to supply Customer Service Clerks with change.
• Resolves queries and problems by acting as a resource for payment and deposit related questions associated with payment processing software and hardware.
• Provides training for new Data Entry Operator and Payment Clerk positions.
• Acts as a backup to the Bank Clerk in the absence of the incumbent.
• Coordinates the payment of parking tickets information for Revenue.
• Processes and balances Finance Parking Garage payments
• Acts as the Class Administrator for Revenue
• Coordinates the petty cash reimbursement process for Customer Service Representatives and ensures daily reconciliation.
• Performs other related duties as assigned.

Requirements:
Education and Experience

• Grade 12 diploma plus up to 1 year of additional job-related post-secondary education.
• 2-4 years of related experience including an on-the-job period of adjustment.

Other

• Knowledge and understanding of general office procedures and mathematics/accounting principles in order to perform billing calculations and resolutions within the CIS system.
• Knowledge of the City\xe2\x80\x99s financial systems in order to process cheques and remittance information from the data entry clerk, processes miscellaneous payments through the deposit system, and prepare bank deposits.
• Knowledge of Generally Accepted Accounting Principles to accurately process and reconcile daily receipts in the City\xe2\x80\x99s deposit system
• Ability to input information accurately and efficiently.
• Must have strong analytical and problem-solving skills and be able to assess situations quickly to resolve concerns.
• Strong interpersonal communication skills, both written and verbal.
• Must have the ability to support and project values compatible with the organization and to participate as an effective team member.
• Knowledge of the Freedom of Information and Protection of Privacy Act.
• Must be reliable with a good attitude and employment record.

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.


We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at recruitment@kitchener.ca , or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.


We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.


Please note that as per Human Resources Policy HUM-HIR- 110, "Employment of Relatives of Staff Members and Elected Officials":
"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers , or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.
The immediate relatives of all other Management personnel shall not be employed where such employment would be:
1. within the same Department in the case of permanent full-time, temporary full -time and part-time classifications.
2. within the same Division in the case of students."




Department


Financial Services


Division


Revenue



Union Affiliation


CUPE 791


Number of Positions


1



Hours of Work


35 hours per week, Monday to Friday



Location



Initial Location


City Hall


City


Kitchener



Compensation



Salary Range


$54,879-$68,598


Grade/Band


6