Job Description

JOB POSTING: Relief Worker

If you have a passion for helping those who are most marginalized in our community a career with London Cares may be a great fit for you!

London Cares is a not-for-profit agency aimed at building relationships and supporting those who are experiencing homelessness making it possible to help move some of the most vulnerable people in our community from street to home. Through a low barrier, compassionate approach we build relationships and are advocates for those we work with to build bridges and connections to the resources they need in support of their success and well-being.

London Cares programming continues to grow and expand to meet the needs of the community we serve. We are seeking a

Relief Worker

to join us. We operate 24/7 365 days of the year; in this role you will be required to work a minimum of 3 shifts per month. Relief employees will be asked to cover day, afternoon, and overnight shifts, on weekdays, weekends, and statutory holidays.

RESPONSIBILITIES

In this role, you will report to the Outreach Coordinator, or any other person as the Employer may assign from time to time and carry out such duties as assigned to you by the Employer.

the responsibilities of the

Relief Worker

will include, but are not limited to:

Community Hub team:

Supporting participants accessing Hub services, which includes access to washrooms, showers, laundry, and outside property. Be responsible for day-to-day operations, including opening and closing duties. Help to create a welcoming environment by engaging and establishing rapport with individuals who come into the space. Work as a resource for individuals in the space, particularly around system navigation. Supervise the well-being of participants and make referrals or engage other services as necessary. Maintain strong communication and collaboration practices with your shift and community partners. Use intervention and de - escalation skills to defuse conflicts if they can be resolved amongst the individuals. Access databases and complete incident reports as necessary. Perform light housekeeping and maintenance tasks to ensure a clean work environment.

Streat Outreach Worker:

you will serve London's core areas (downtown, Old East, SOHO), your workday will be as varied as the people you meet. You will work in a variety of settings which include parks and along river paths engaging with people experiencing homelessness where they are and provide in-the-moment crisis support, harm reduction and connections to other services.

Highly Supportive Housing Program:

You will support those living in the building using the same intervention and mediations skills to help maintain their wellbeing.

Qualifications:

Post-Secondary education in the field of social work, human services, addictions, or mental health

2+ years of experience working with individuals experiencing homelessness and vulnerable populations

Clear vulnerable police record check

Valid Standard First Aid/CPR is a requirement of this position.

Training in non-violent crisis intervention and ASSIST considered an asset

Skills and Abilities:

Demonstrated ability to apply a person-centered, strengths-based approach when working in the community with marginalized individuals who are experiencing homelessness with complex needs of untreated mental health, addictions, and trauma.

A willingness to uphold a low-barrier approach and understanding of harm reduction and housing first principles.

Skillful in-the-moment problem solving with a calm disposition

Knowledge of community resources in the City of London and system navigation will be an asset to this role.

How to Apply:

PLEASE SUBMIT RESUME & COVER LETTER VIA INDEED

London Cares is an inclusive employer and encourages applications from Indigenous people, women, persons with disabilities and members of visible minorities If you require a disability-related accommodation during this process, please inform us of any required accommodations needed.

Preference will be given to candidates who are proficient in both official languages of Canada and who meet all job requirements.

Preference sera accordee aux candidats qui sont competents dans les deux langues officielles du Canada et qui satisfont a toutes les exigences de l'emploi.

We thank all applicants for their interest but regret only those selected for an interview will be acknowledged.

Job Type: Permanent

Pay: From $25.95 per hour

Application question(s):

1. Do you have a valid driver's licence, First Aid/CPR Level C certification, and are you legally entitled to work in Canada? 2. This role requires rotating shifts (morning, afternoon, overnight, weekends, and holidays) to support a 24/7 outreach program. Are you comfortable working this type of schedule? 3. What does harm reduction mean to you, and how do you see it applying to outreach work? 4. This role involves supporting individuals in crisis, including people actively using substances, experiencing mental health issues, or at risk of overdose. What skills, experience, or qualities make you a good fit for this work? 5. Please describe your education and work experience that you believe is relevant to this position.
Work Location: In person