(Bargaining Unit Position as per Collective Agreement)
Wage: $23.42 - $26.38 Per Hour
Posting No. MS0585
POSITION SUMMARY
: The Residential Client Advocate at Mission Services uses a client-centered approach to support women-identified individuals and their dependents who are experiencing abuse and/or homelessness while offering a safe space for individuals residing in the Women's Shelter during this process. The Residential Client Advocate will provide service from a trauma-informed, ARAO lens, and a client-centered approach while respecting each woman's self-determination and personal decision making.
KEY RESPONSIBILITIES:
Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service
Engage with service users in all areas of the women's shelter
Participate in developing and delivering on site groups and activities for women
Ensure the overall management, safety and security of the women's shelter is maintained
Keep systematic records using automated case management software and in-house tools such as log books and report templates
Assist in the training and supervision of students and volunteers at Women's Services
Understand and follow protocols with community partners such as Hamilton Police Services, Children's Aid Society and School board
Participate in regularly scheduled staff meetings and training
Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times
Ensure that service users have access to participate in barrier-free services, assist and empower each service user to become more independent
Adhere to a strict confidentiality policy
Other duties as required to ensure the continuation of service to residents
QUALIFICATIONS:
Successful candidates will hold at minimum a diploma in Social Service Work. A diploma in Assaulted Women and Children Counsellor/Advocate, or degree in Social Work, is preferred
Minimum two (2) years of work experience in fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two- four (2-4) years of experience is preferred
Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness
Demonstrated understanding of working from an intersectional feminist lens
Demonstrated ability to provide person-centered, trauma-informed and AR/AO services and supports to women and children with diverse experiences and identities
Excellent counselling, crisis intervention, organizational and interpersonal skills
Ability to work under pressure and in crisis situations
Confident decision maker and enthusiastic team player
Committed to upholding the organization's mission, values and standards
Fluency in French is an asset
HOURS OF WORK:
Varies with shift availability
Must be available to work day, afternoon, night and weekend shifts
Must have flexible availability
REQUIREMENTS:
Police Vulnerable Sector Check
Two-Step Tuberculosis Skin Test
To apply for this position, please send your cover letter and resume by 5:00PM on July 3, 2025 to:
Sharan Kaur, Manager of Shelter Logistics
Email to skaur@mission-services.com
To ensure that Mission Services follows a fair, consistent recruitment and selection process, candidates may be selected for interview once the posting closes as per the date noted in this posting
At Mission Services of Hamilton, we value diversity in our employees and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.
We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, and people living with disabilities, and those with lived experience of homelessness, mental health difficulties and addictions.
Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.
Job Type: Casual
Pay: $23.42-$26.38 per hour
Benefits:
On-site parking
Schedule:
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
Weekends as needed
Education:
DCS / DEC (required)
Work Location: In person
Application deadline: 2025-07-03
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