Job Description

Job Category: Cage & Count:Under the general direction of Manager, Gaming operations, this position is responsible for the day-to-day activities of the gaming operation on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Is responsible for assisting with the planning and directing of slots operations, ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment. Assists with developing performance objectives and delivering performance evaluations, assists with the implementation of new slot operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.Key Accountabilities

• Provides input for team member performance objectives and evaluations
• Provides leadership, direction and mentoring to all department team members
• Schedules and supervises team members, edits timesheets for payroll
• Oversees team member training and assigns shift work assignments
• Monitors shift work assignments
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
• Implements all new operations initiatives as directed
• Actively participates in the recruitment and hiring process
• Maintains departmental inventories and supplies
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Post Secondary education or suitable combination of education and experience an asset
• Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts
• Minimum 2 years of experience in slot or cage operations
• Minimum 2 years of leadership experience
• Serving it Right Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Literacy in CARRS, TABS3 and Kronos an asset

Work Environment Considerations

• Regular casino environment, standing and walking for long periods of time, and non-traditional work hours

Who we are!GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 23 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests rewarding opportunities for our team, and superior value to our shareholders.What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games withxe2x80xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming