Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Manulife Bank Continuous Delivery team is seeking a highly motivated Release Train Engineer (RTE). As a Release Train Manager within the Bank Value-Stream, you will work closely with our delivery teams, Architects and Business Owners to help deliver products, services and capabilities to our customers and advisors. This is a fast-paced, changing environment where every day brings something new, and innovative ideas are encouraged to help our customers reach their financial dreams and aspirations. Your contributions will help evolve the customers and advisor experience through simplified and intuitive design; putting the client\xe2\x80\x99s needs first by providing the right tools and solutions to facilitate a positive digital experience.

Responsibilities:

Collaborate with the Business and technology partners, Portfolio stakeholders and teams to supervise, track and provide oversight on the initiatives.

Lead and facilitate all the Agile Release Train (ART) events such as Pre-PI, PI Planning, ART sync, Scrum of scrums, Inspect & Adapt etc.

Aim for results and assist teams to deliver on commitments.

Responsible for communication and information flow between business and technology teams - Publish Program Increment Brief/Debrief communications that outline the business value, objectives and results achieved by the train.

Maintain constant awareness of initiatives; keep the product group focused on short- and long-term achievements.

Responsible for ensuring new work is appropriately sized, prioritized, and added to the ART backlog for prioritization and estimating.

Assist in decision making by facilitating feature estimations by teams and publish for planning, visibility, and transparency.

Enable ART\xe2\x80\x99s collaborator communications, support the portfolio team, and provide visibility on major risks and impediments.

Help facilitate priority and trade-off discussions between challenging business needs and capacity constraints.

Establish and communicate the annual calendars for Iterations and Program Increments (PIs).

Help handle risks and dependencies and appropriately call out and supervise impediments, scope, prioritization, and delivery status. Act as a single point contact for all the reporting needs of the delivery organization (includes resource and budget tracking)

Encourage collaboration between teams and Solution Architects

Work with Product Management, Product Owners, and other collaborators to help ensure strategy and execution alignment.

Help drive the Lean User Experience (UX) innovation cycle.

Help coordinate releases and plan interim landmarks for the teams to deliver the solution.

Lead, raise, and drive resolution of the train impediments, risks, and dependencies with collaborators.

Enable and align release train to the customer journey and outcomes / OKRs.

Enables continuous improvement in the delivery and flow of value across ART(s) focused on predictability, productivity, quality, and engagement by making use of different tools (Program Kanban etc.).

Improve the flow of value through value streams by improving and assessing the practices associated with DevOps and Release on Demand in the Continuous Delivery Pipeline.

Coach Leaders and Teams (along with Scrum Masters) in Lean-Agile practices and approaches.

Develop Communities of Practice and the use of engineering and Built-In Quality practices.

Responsible for the effectiveness of the train\xe2\x80\x99s Scrum Masters.

Helps identify and on-board the appropriate blend of resources to meet the program needs and address critical bottlenecks.

Works with Manulife collaborators and vendor teams to define and handle the scope, strategy, requirements, and implementation of deliverables in accordance with service agreements.

May interact with external industry participants, and regulatory agencies.

Supervise, report, and help implement emerging industry trends and standard methodologies which can increase business agility in the enterprise.

Qualifications:

Bachelor\xe2\x80\x99s degree in either business, technology, engineering, and/or relevant experience commensurate to the role

8 + years of overall experience in IT delivering Agile projects, 2 + years of experience as an RTE.

Certifications in SAFe (RTE) required, other Agile (CSM), and CSP certification an asset.

Experience working in the software development sector on large scale deployment projects.

Requires in-depth expertise and knowledge of Agile standard processes and techniques to propose and implement Agile delivery.

Ability to work efficiently under pressure and in constantly evolving environments or uncertain conditions.

Demonstrates willingness to adapt to different and new ways of doing things.

Takes ownership for the results and actively participates in the future direction of the organization.

Ability to work harmoniously on a team, and to establish and maintain effective business relationships.

Solid experience and knowledge using Jira as a way for multiple teams to organize their work.

Able to combine knowledge of subject area, past experiences, and leading market trends to propose right approaches to the teams.

Deep technical and eye for business, as well as detailed orientation to proactively intercept problems.

Knowledge of tracking, interpreting, and correcting metrics, impeccable leadership and management skills.

Good verbal and written communication; able to efficiently articulate technical vision, possibilities, and outcomes.

Good organizational and problem-solving abilities that enable you to lead through creative abrasion.

Some experience working with external development vendors preferred.

Nice to have:

Knowledge of personal banking, mortgages, and loans.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $89,950.00 CAD - $167,050.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife