Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager

What does a successful Relationship Manager do?

As a successful Relationship Manager at Fiserv, you will lead the overall business relationship with a portfolio of clients from a strategic and consultative perspective. You will manage and grow relationships with senior-level decision-makers and influencers at assigned clients to foster customer loyalty and drive increased revenues.

What you will do:

Act as the primary point of contact and trusted resource for clients, sales support, marketing, and management regarding ongoing operations. Build and maintain strong client partnerships that align with and support their business objectives through Fiserv's solutions. Develop and execute strategic account plans to drive incremental revenue via innovative deal structures and partnerships. Identify and cultivate a pipeline of revenue-generating opportunities that enhance profitability and contribution margin. Achieve assigned sales quotas through contract renewals and cross-selling of products and services, in collaboration with product sales SMEs. Oversee daily operational activities for your assigned client portfolio, ensuring consistent service delivery. Stay current on industry trends and product knowledge, understand client needs, and consistently promote a positive image of Fiserv.

What you will need to have:

Bachelor's degree in business administration or a combination of work, education, and military experience. 10+ years of experience in relationship management, sales, and/or account management with at least 7 years of experience in payments or banking. Experience managing, growing relationships, and implementing cross-functional strategies to drive growth with large clients. Experience working in the financial technology industry. Fluent in French and English.

What would be great to have:

Knowledge of business and operations in Banking, Credit Card Processing, and Merchant Processing. Knowledge of Fiserv systems, including Salesforce or similar eCRM tools. Experience in sales and negotiating techniques and consultative selling skills with a consistent track record of negotiating, closing deals, and generating results in a timely manner. Strong knowledge of computer systems, including host-based systems, especially financial data processing systems. MBA or equivalent graduate level degree.

Perks at Work:

We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP. Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Que fait un(e) Responsable des Relations Client reussi(e) ?

En tant que Responsable des Relations Client chez Fiserv, vous serez charge(e) de gerer la relation commerciale globale avec un portefeuille de clients, dans une approche strategique et consultative. Vous developperez et renforcerez les relations avec les decideurs et influenceurs de haut niveau afin de favoriser la fidelite des clients et d'augmenter les revenus.

Vos missions :

Etre le point de contact principal et une ressource de confiance pour les clients, le support commercial, le marketing et la direction concernant les operations en cours. Etablir et entretenir des partenariats solides avec les clients, en alignement avec leurs objectifs commerciaux grace aux solutions Fiserv. Developper et mettre en oeuvre des plans strategiques pour generer des revenus supplementaires via des partenariats et des structures de contrats innovantes. Identifier et developper un pipeline d'opportunites generatrices de revenus, ameliorant la rentabilite et la marge de contribution. Atteindre les objectifs de vente assignes grace au renouvellement de contrats et a la vente croisee de produits et services, en collaboration avec les experts produits. Superviser les activites operationnelles quotidiennes du portefeuille client, en assurant une prestation de service constante. Se tenir informe(e) des tendances du secteur et des produits, comprendre les besoins des clients et promouvoir une image positive de Fiserv.

Competences et qualifications requises :

Diplome universitaire en administration des affaires ou combinaison equivalente d'experience professionnelle, academique et militaire. Plus de 10 ans d'experience en gestion de la relation client, vente et/ou gestion de comptes, dont au moins 7 ans dans les paiements ou la banque. Experience dans la gestion et le developpement de relations avec de grands comptes, et dans la mise en oeuvre de strategies transversales pour stimuler la croissance. Experience dans le secteur des technologies financieres. Maitrise du francais et de l'anglais.

Atouts supplementaires :

Connaissance des operations bancaires, du traitement des cartes de credit et du traitement des paiements commercants. Connaissance des systemes Fiserv, y compris Salesforce ou outils eCRM similaires. Experience en techniques de vente, negociation et approche consultative, avec un historique de resultats concluants. Bonne maitrise des systemes informatiques, notamment ceux lies au traitement des donnees financieres. MBA ou diplome de niveau equivalent.

Avantages chez Fiserv :

Nous sommes fiers de notre engagement envers votre bien-etre global, avec une offre croissante d'avantages physiques, mentaux, emotionnels et financiers des le premier jour. Maintenez un bon equilibre vie professionnelle/vie personnelle grace aux conges payes, aux politiques de temps libre genereuses (dont Recharge & Refuel pour les collaborateurs eligibles), et a un acces gratuit a un service de soutien psychologique. Preparez votre avenir avec des salaires competitifs, un plan d'epargne 401(k) Fiserv et notre plan d'achat d'actions pour les employes. Soyez reconnu(e) par vos collegues grace au programme Living Proof, ou vous pouvez echanger des points contre diverses recompenses. Priorisez votre sante avec une gamme d'assurances (medicale, dentaire, vision, vie, invalidite) et des ressources bien-etre via notre programme Fuel Your Life. Faites evoluer votre carriere grace a des formations, certifications et opportunites de mobilite interne. Rejoignez des groupes de ressources pour les employes qui valorisent notre culture inclusive et diversifiee, ou vous pouvez partager vos idees, perspectives et ambitions.

#LI-PN1


Thank you for considering employment with Fiserv. Please:

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.