Job Description

RELATIONSHIP MANAGER - LOCATIONS, FILM AND TV

Starline Production Rentals Inc., Etobicoke, Ontario

Headquartered in Etobicoke, ON (

nearest intersection of Browns Line and Lakeshore

), Starline Production Rentals Inc. was founded in 2000 and has grown steadily through a combination of acquisitions and organic growth. Our resources include a fleet of over 850 specialized trucks and trailers to service the dynamic film and television industry. Supplying custom-built vehicles to accommodate actors, hair and make-up, cameras, rigging, wardrobe, and more requires ongoing repair and maintenance.

What are we looking for?

We are currently seeking a passionate and results-driven

Relationship Manager

with specialized experience in the

Film and TV industry

.

The Relationship Manager, Locations Division, is a key contributor to the overall success of the Sales Department by meeting team financial and non-financial metrics (such as exemplary client service) and supporting the Director of Sales in the management of a large portfolio of new and existing accounts. In addition, this role is an integral piece to the operational success, working to ensure communication and sound understanding of product options, availability and delivery requirements match the sale to our clients. The Relationship Manager is a guru for communication and relationship building internally and externally to ensure a successful sales cycle, start to finish.

We offer:

Competitive salary Comprehensive health and dental benefits A professional, collaborative, and team-oriented work environment

Key Responsibilities:

Overall responsibility to manage the relationship between our clients in order to sustain long-term successful business within the Locations Division, offering rentals of Washroom and Lunch Trailers Act as liaison and guide for Accounts by serving as their primary point of contact - "Be The Face" - engage with and interact with accounts through regular communication and occasional site visits Identify new strategies and techniques to increase sales with existing accounts and seek out new sales opportunities with new customers Develop clear understanding of individual client needs and preferences and collaborate with the operations team to facilitate top-tier customer service throughout all deal stages Own process throughout deal stages from initial contact to wrap-out and closing of account Maintain accurate and up-to-date information in CRM software and across full deal stages, from prospecting, throughout the sale, and scheduled follow-up for feedback and future opportunities Maintain up-to-date records of available equipment to drive fleet utilization across all product categories Sound understanding of the Company's products and services in order to arrange the right equipment at the right time for our clients Work interdepartmentally to ensure equipment availability and address any equipment inquiries with accuracy Striving for 100% client retention, increasing profitability per client and the continual nurturing and growth of a client Communicate, lead and support other team members and departments to ensure they understand client needs and the client delivery requirements for optimal success Openly support change and drive new sales processes through modernization, where required Work with AR from time to time to help pick up payment

Knowledge, Skills and Qualifications

Bachelor's degree in Business Administration, Film Production, Communications, or a related field. Sound knowledge of our business and the needs of the production industry clients Understanding of team dynamics and collective goals Proven achievement in sales and client service with a minimum 5 years of experience Existing relationships within Film and TV productions is an asset

We thank you for your interest. As we receive a high volume of applications, only those selected for an interview will be contacted.



Starline Production Rentals Inc. is an equal-opportunity employer. If you require an accommodation during any part of the recruitment process, please notify Human Resources and we will work with you to meet your needs.