Job Description

Are you a highly organized, detail-oriented leader with a passion for customer service? We are seeking a dynamic and experienced Unit Manager to oversee operations in our Registry Office serving North East Edmonton and the surrounding areas. In this key role, you will be responsible for managing daily activities, leading a dedicated team, and ensuring the highest level of service for our clients. If you're ready to take on an exciting challenge and help shape the future of our services, we want to hear from you!Advantages

• Flexible Health & Dental Insurance: Comprehensive benefits to support your well-being
• Personal Spending Account: Invest in your healthy lifestyle with a personalized allowance
• RRSP (Registered Retirement Savings Plan): Company matching to help you save for the future
• ESPP (Employee Share Purchase Plan): Opportunity to invest in the company with a matching program (TSX: IFC)
• Dress for Your Day: Enjoy the flexibility to dress according to your daily schedule
• Competitive Compensation Package: Includes a performance-based bonus
• Employee Discount Program: Access exclusive discounts on Apple, Bell, Rogers, and more!
• Paid Time Off: Enjoy personal days, volunteer days, exam/study time, jury duty, and start with 3 weeks of vacation per year!

Responsibilities

• Manage Daily Operations: Oversee all day-to-day activities of the Registries agency and agents, ensuring smooth and efficient operations.
• Strategic Planning: Contribute to the development and execution of Registries' strategic plans, aligning departmental goals with the broader business objectives.
• Financial Oversight: Provide insights and guidance on Registries' budgets and financial forecasting processes.
• Marketing Development: Assist in creating and implementing the marketing plan for Registry Services to enhance visibility and engagement.
• Reporting Oversight: Supervise the timely and accurate completion of Registries-related reports.
• Modernization & Efficiency: Support initiatives aimed at modernizing, automating, and improving operational efficiency, actively seeking feedback for ongoing enhancements.
• Stakeholder Relations: Foster and maintain effective relationships with key external stakeholders, including the Government of Alberta (GOA) and AARA.
• Program Optimization: Define and drive the vision for renewal programs, ensuring successful execution through collaboration with business partners.
• Customer Service: Assess customer needs and process over 160 different products using various databases on behalf of Service Alberta.
• Policy Adherence: Uphold a high standard of integrity, ensuring all agents comply with policies and procedures set by Service Alberta.
• Service Oversight: Oversee the processing of services related to Motor Vehicles, Corporate Registries, Vital Statistics, Personal Property, and Land Titles. AHCIP designation is an asset.

Qualifications
If you believe your skills and experience are a strong match, we encourage you to apply.

• Experience: Minimum of 5 years in a managerial or leadership role with a proven track record of managing teams, projects, or departments.
• Education: Degree in Business Administration or Management is preferred.
• Expertise: In-depth knowledge of Alberta Registry Services.
• Certifications: Basic General Registries Certificate, along with CORES, ProRate, Fleet, and AHS certifications/experience.
• Customer-Focused: Strong dedication to delivering exceptional customer service.
• Multi-Tasking: Demonstrated ability to effectively manage multiple priorities.
• Skills: Excellent analytical, organizational, and communication skills, both verbal and written.
• Background Checks: Ability to pass a criminal background check and credit check.

Summary
Please note that only qualified applicants will be contacted.Please apply directly to this job ad, or email your resume to emma.innis@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad