Job Description

Job Summary

As a Registry Agent at Lethbridge Vehicle Licensing & Registry, you will be an essential part of our customer service team, ensuring a seamless and efficient experience for all clients. This role requires exceptional communication skills, problem-solving abilities, and a keen understanding of client needs. You will assist customers with various registry services, both in-person and over the phone, and provide knowledgeable support in all interactions.

Responsibilities

Engage with customers via phone, email, and in-person, delivering exceptional service with a positive attitude Identify and analyze customer inquiries to provide accurate and efficient solutions Maintain professionalism and courtesy in all communications, ensuring excellent customer satisfaction Utilize your knowledge of registry services to guide customers through processes such as motor vehicle registration, corporate filings, and land title searches Manage customer accounts and ensure accurate documentation of transactions Stay informed of updates in registry policies and services to better assist customers Collaborate with team members to ensure the smooth operation of daily tasks

Skills & Qualifications

Proficiency in English with excellent verbal and written communication skills Strong analytical and problem-solving abilities to assess and meet customer needs High level of professionalism, including phone etiquette and interpersonal skills Ability to handle multiple tasks efficiently in a fast-paced environment Attention to detail and accuracy in all registry-related transactions Bilingual proficiency is an asset but not required Previous experience in customer service or a registry environment is a plus MUST be willing to work every second Saturday
This position offers opportunities for growth, with training and certification available to enhance your skillset and career development.

Wage: Varies depending on experience in the Alberta Registry Industry.

Job Type: Part-time

Pay: $18.00-$22.00 per hour

Expected hours: 15 - 25 per week

Work Location: In person