Job Description

An Opportunity

T

o

Grow Your Career

With Our Member & Student Services Team

(full-time contract to June 30, 2027)

CPA Ontario is seeking a

Registrations Coordinator

who will be responsible for the assessment and review of CPA student registration, re-registration, and admission to membership applications. This position is responsible for data updating and data accuracy, along with the timely and efficient processing of documents - primarily digital and electronic formats. It also involves corresponding and following up with students by email and phone for outstanding or missing documentation. This role provides student advisory services within a high volume, deadline driven environment that fosters customer service excellence.

What You'll Be Doing:

Reviewing and processing applications for student registration, re-registration, and admission

ensuring eligibility requirements are met and that all mandatory requirements are fulfilled.

Corresponding and following up with students regarding outstanding required or missing documentation

including timeline extension requests or re-reregistration; where dues or fees may be required or there are incomplete application submissions.

Providing 'tier 2' support and guidance

for student registration, re-registration, timeline extension, admission to membership and documentation submission inquiries and assisting students through these processes while ensuring a premium student experience.

Ensuring accuracy and integrity of data and records

by completing ongoing data updates and maintenance of student records.

Who You Are:

A post-secondary graduate with a degree or diploma in Business or another related discipline.

Experienced in a related field such as academic, membership, regulatory or professional services combined with knowledge of complex bylaws, policies and procedures.

Experienced with administration and customer service with strong organization, time-management and problem-solving skills.


Detail-oriented with the ability to manage data accurately for record-keeping


Technically savvy and knowledgeable in Microsoft Office (Word, Excel, Outlook and PowerPoint) and Microsoft 365 tools (Teams, SharePoint, OneDrive and OneNote); prior experience with Salesforce and Power BI are preferred.

A strong communicator (verbal and written) with excellent interpersonal and customer service skills and the ability to deal with individuals and situations with tact, discretion and diplomacy using sound judgement and discretion as when issues should be escalated.


Able to prioritize, multi-task and work well under pressure with high volumes of applications and accountability for meeting deadlines.

Self-motivated, flexible, with the ability to work as part of the team and autonomously.

What We Offer:

A fast-paced environment.

Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what's next to unlock the full potential of you and us together.

Hybrid work environment.

As part of our Hybrid work culture, we include a portion of remote work within an overall approach that places a high value on in-office teamwork and collaboration.

Diversity and inclusion.

We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

Ongoing learning and career growth.

We want your career to skyrocket. We support career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.

Focus on your well-being.

With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we're committed to your well-being.

Who We Are:

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 103,000 members and 18,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca.

We Appreciate Your Interest In CPA Ontario And This Position:

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with "Accommodation Required" in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.