Job Description

Staff - Union
Job Category CUPE 2950
Job Profile CUPE 2950 Salaried - Sr Program Asst-Gen (Gr9)
Job Title Registration Specialist
Department Administration and Communications | Continuing Professional Development | Faculty of Medicine
Compensation Range $4,959.00 - $5,532.00 CAD Monthly
Posting End Date October 12, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date Ongoing
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students, and is essential to fostering an outstanding work environment. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Registration Specialist is an integral part of the Continuing Professional Development (UBC CPD) team. The role is responsible for internal cross-team registration functions and the learner experience, as the lead for registration-related technologies and external inquiries.
This position coordinates and prioritizes workflow, oversees scheduling critical tasks, and is responsible for handling complex issues related to registration systems and partner and learner needs. The role responds to external inquiries on behalf of the Division, requiring knowledge in all programs and generates complex financial and registration reports.
Responsible for the custom portals across two registration systems, the Registration Specialist ensuressystems function well for all parts of the user experience, from payment, communications and certificate completion.
The Registration Specialist brings experience in data and systems management, demonstrates strong customer service skills, and is comfortable working with technology to support the registration functions and processes.
Work Environment

• Operates fluently with frequently changing priorities based on evolving timelines of over 100 annual projects requiring registration and systems support
• During peak periods, and increased time-sensitive demands, deadlines or interruptions may impact task completion ability
• Ability to work weekends and additional hours when required.
• Ability to undertake varying roles require ongoing prioritization and strong organizational skills

Organizational Status
Reports to the Senior Manager, Administration and Communications and works closely with the UBC CPD team. The Registration Specialist will also liaise with other departments, such as Digital Solutions, various Faculty of Medicine departments and divisions.
Work Performed
As the point person for all registration support, the Registration Specialist:
Coordinates daily workflow of the registration function, balancing urgent support needs, system updates, and project deadlines across hundreds of annual learning activities
Regularly attends team meetings of cross-functional teams to ensure registration needs are being met and to ensure smooth communication of new processes and any ongoing learner issues
Supports the functions of the registration clerk, including user experience (learner, prospective clients, partners, speakers, staff)
Identifies trends in learner inquiries and proactively adjusts internal workflows or communications strategies to address recurring issues and enhance operational efficiency
Coordinates and organizes event communications and assists with virtual and live in person conferences and other learning activities.
Oversees the production of conference kits and delegates tasks to part time staff for careful completion prior to activity dates.
Leads Registration Services in collaboration with external partners
Training and development
Leads the training and development of staff related to registration functions across CPD
Responsible for documenting CPD registration functions and communicating updates
Ensures registration manuals, procedures and training tools are updated on an ongoing basis
Systems support
Represents the registration team on the Technology Working Group (TWG)
Contributes to new system reviews, analysis, and implementation of registration-related technologies and business functions
Serves as the point of escalation for complex registration system issues, independently troubleshooting technical or data-related errors and coordinating solutions with system vendors and internal partners.
Reporting and finance
Prepares registration and financial reports for each program
Supports quarterly forecasting
Investigates and resolves vendor and payment processing issues with UBC CPD & UBC Central Finance teams, including refunds and payment
Provides input into registration procedures and policies, and develops and implements administrative standards and guidelines.
Clears unpaid learner accounts prior to the commencement of the learning activity
Data validity
Identifies data anomalies to improve learner records management
Works collaboratively with marketing team members to advance integrated databases and email marketing systems with registration functions
Ensures data compliance for privacy and confidentiality
Consequence of Error/Judgement
The work of the Registration Specialist has an impact on UBC CPD's reputation and the progress of UBC CPD initiatives. This position requires excellent communication, problem-solving and customer service skills, as this role deals with external audiences, which may include complaints, and may have a direct impact on revenue
Inattention to detailed materials or correspondence would have a significant detrimental impact on the University's reputation. Failure to work cooperatively with colleagues would result in ineffectiveness in the role.
Supervision Received
Works independently under minimal supervision and reports to the Senior Manager, Administration and Communications, in collaboration with the senior leadership team.
Supervision Given
Supervises one (1.0) FTE ongoing registration support staff. May supervise temporary staff, students, and/or volunteers.
Minimum Qualifications
High School graduation, plus two-year post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Preferred Post-secondary education in Business, Hospitality, Marketing, or similar field
Project Management knowledge, with demonstrated experience initiating change
Experience in supervising staff and delegating tasks is highly preferred
Ability to meet tight deadlines and work under pressure in a fast paced and dynamic work environment
High attention to detail and accuracy, especially when handling data and registration records
Excellent written and verbal communication skills, with an emphasis on clarity, proactiveness, and professionalism.
Experience in a registration-focused, customer service environment, or an equivalent combination of education and experience.
Strong customer service orientation with experience handling inquiries and complex customer complaints
Proven ability to work effectively in complex organizations, ideally within the public sector.
Strong problem-solving skills and demonstrated ability to troubleshoot and support event and registration software
Ability to organize and coordinate tasks using project management software and tools. Ability to manage and track complex workflows.
Experience maintaining website content and other content management platforms
Strong organizational skills with the ability to manage multiple priorities, take initiative and work proactively
Ability to exercise sound judgment with resourcefulness
Ability to make decisions independently
Experience in writing basic coding and/or HTML is an asset.
Ability to work collaboratively as part of a team, while also demonstrating independence and accountability.

Skills Required