Job Description

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Summary

Reporting to the Manager, Registration Standards, Quality and Projects, the Registration Business Analyst plans, analyzes and implements new client administration applications including for Client Identity Management (Provincial Enterprise Master Person Index (EMPI)), Client Registration (ADT Systems (Eclipsys, Cerner, GE Care Cast, McKesson, Meditech and CAIS)) and Client Scheduling (Enterprise Scheduler, CWS etc.). The role will also look at enhancements to existing applications for all relevant sites within the organization and ensures the applications meet the needs of the users as well as the standards for client identity management and client registration data collection and reporting requirements. Assists in the development, maintenance, and rollout of tools to assist in data collection, integrity and integration including the Program/Careteam Database, Lower mainland Indicator Reporting, Bed Map Database and Provincial Web Application. Maintains and supports software applications by troubleshooting and providing solutions to users related to application use problems. Develops, maintains, and disseminates applicable system and user documentation and communications.
Qualifications / Skills and Education

Education
Bachelor\'s degree in the area of Health Information Management/Technology, Science (Finance, Mathematics, etc.) or Business Administration, minimum of three (3) years\' recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Comprehensive knowledge of policy and standards for client identity management and client registration data collection.

Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information and Protection and Privacy Act.

Knowledge of project management methodologies and techniques, principles and practices.

Understanding of systems analysis and design, related tools and techniques (e.g. data flow diagrams, etc.), and continuous quality improvement.

Knowledge of hospital operations and health care administration requirements.

Demonstrated verbal and written communication skills including strong business writing skills and the ability to effectively communicate technical information to a variety of audiences.

Ability to analyze operational problems and identify innovative solutions.

Ability to work effectively with people from various disciplines with varying degrees of functional and technical experience.

Demonstrated ability to manage effective relationships with vendors and external organizations.

Effective interpersonal and facilitation skills including the ability to work effectively with diverse user community.

Ability to coordinate and lead work groups.

Ability to manage own work activities to achieve maximum efficiency.

Ability to effectively utilize related hardware and software.

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Duties and Responsibilities

\xe2\x80\x9cCollects and translates business requirements into functional specifications and detailed test plans. Prepares documentation such as Use Cases, Business Rules, User Interface Specifications, Data Interface Specifications, etc.

Communicates the business directives, goals and needs to the technical team and serve as an interface between operations department and technical team in order to assist the technical team in translating business requirements into application functionality / architecture and the production of a system functionality document.

Liaises with the Registration Supervisors, Managers/Coordinators, Records Management &; Registration, Finance and clinical Managers from all sites for the purposes of gathering information and communicating registration issues and problem resolution. Provides quality related statistics reporting to the Registration Leadership team on a routine basis.

Participates and defines business requirement changes in application set-up that accompany changes in Ministry of Health (MOH), Canadian Institute of Health Information (CIHI), National Management Information System (MIS), Provincial Health Services Authority, and Providence Health Care guidelines.

Participates on inter-disciplinary teams across the lower mainland to provide subject matter expertise in the regulations, standards, policies and software behaviour that guide the use of client administration applications in process redesign and improvement.

Develops and enhances the audit reports to provide the necessary feedback to the Manager, Registration Standards, Quality and Projects. Identifies specifications to build audit tools and reports to ensure quality and security of patient demographics according to Lower Mainland policy (PHC, PHSA, VCH and FH) and government standards.

Assists the Manager, Registration Standards, Quality and Projects on data quality issues by methods such as compiling data, developing indicators that summarize the issues by department/site along with summarizing improved data quality, assessing where improvements can be made and making recommendations in order to focus on the areas that need further support.

Compiles and analyzes various information sources such as system and user data, stakeholder feedback, regulatory and policy requirements and industry best practices. Provides recommendations to Registration Leadership team on standardizing registration processes for the LM Health Information Management.

Provides end-user registration and scheduling support including assisting with troubleshooting, identifying options and implementing appropriate action including escalating to technical assistance. Maintains communication with users and documents incidents.

Consults with and serves as an interface with integrated systems to ensure product awareness is thoroughly understood and to identify existing gaps between product functionality and client business need based on use case definition and analysis.

Document workflows and results of process analysis and obtains sign-off or signs off where appropriate.

Builds effective relationships with Information Management Information Technology Systems (IMITS) Shared Services, Decision Support, Health Record Services, Finance, VCHA Client Identity Management, and Provincial EMPI Registry Administration and other key resources to successfully manage the client administration applications.

Develops and disseminates written communications (e.g., communications tips, data errors, edits) using various media to team members, user groups and other stakeholders.

Prepares reports, presentations, and notices to inform stakeholders and/or for internal documentation purposes on changes in departmental policies, procedures, and standards, status of projects, or other information needs.

Designs test plans for system integration testing, user acceptance testing, regression testing, volume testing, and unit testing to ensure that business requirements and functional specifications are tested and fulfilled. Ensures the testing/development environment(s) provides a replica of live system to support ongoing testing and user readiness activities.

Performs post-implementation and quality improvement reviews related to new application software and/or enhancements.

Performs other related duties as required.

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Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Providence Health Care