Job Description

About Bow Valley College
Bow Valley College is the largest college in the Calgary area, with over 15,000 students. We open doors to in-demand jobs across Canada. Our graduates contribute to the economy and community through careers in business, entertainment arts, technology, health care, social services, and more. We are proud to be named one of Alberta's Top 80 employers and one of Canada's Top 50 research colleges. Our innovative applied research, focused on health and health technology, educational technology, and social innovation, is helping shape the future of college education. Learn more about the opportunities we create for students, employees, and our province at bowvalleycollege.ca.
This opening is a continuous part-time (.5 FTE) position.
The Registrar Services Representative is responsible for providing registration and registrar support services for all new/continuing learners and departments. As the main point of contact for all learners they are responsible for providing excellence in customer service to students and public both in person and over the phone.
With an emphasis on Enrollment Services and Course Registrations, the Registrar Services Representative is responsible for providing exceptional customer service and enrollment management support to both students and staff for the Office of the Registrar, both in person and over the phone, assisting with Payment Processing, and ensuring a smooth process for student applications and document collection.
Minimum Qualifications

• Post-secondary Diploma.
• 2 years of related experience.
• An equivalent combination of education and experience may be considered.

Preferred Qualifications

• Excellent interpersonal, oral and written communication skills.
• Strong teamwork and collaborative skills.
• Excellent administrative, organizational and time management skills.
• Previous call centre and payment processing experience.
• Ability to manage high volume of work with accuracy and attention to detail.
• Ability to work under pressure and in a complex environment to ensure unit's goals, objectives and program enrolment targets are met.
• Knowledge and commitment to customer service standards and to aid and understand enrolment management and student retention practices.
• Solid understanding and experience working in a post-secondary environment preferred.
• Solid understanding and experience in High school curriculum and environment within Alberta.

If your education was received internationally we will require you provide an international education assessment through , , or one of the other nationally designated organizations upon hire
Closing Date: December 4th, 2025
This opening is a continuous, part-time (.5 FTE) AUPE position. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.
Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.

Skills Required