Job Description

REGISTERED NURSE, MENTAL HEALTH CASE MANAGER

Access to Resources and Community Supports - ARCS - IP

One (1) Bargaining Unit,

Permanent Full-Time Position

Existing Vacancy

Monday-Friday, 9:00am-5:00pm

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/



Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota's values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The Registered Nurse, Mental Health Case Manager provides case management support and care for the over all well-being of clients. The Registered Nurse, Case Manager will provide support to clients in their homes and community settings in North York Region.

About the Team

ARCS is a hospital diversion program in partnership with North York General Hospital and Humber River Health. The objective of this program is to reduce emergency department visits, by providing short-term, community based case management services to individuals that had recently visited the emergency department for mental health and/or addiction matters.



The ARCS team is interdisciplinary, consisting of Mental Health Case Managers, Addictions Specialist Case Managers, a Peer Support Specialist, and an Intake Case Manager.

Primary Responsibility:

Responsibilities of this position include but are not limited to those below:

Clinical Skills:


Reviewing the referral information of applicants to the program Determine eligibility for the program and confirm acceptance of new clients into the program Developing a collaborative, supportive and therapeutic relationship Completing a comprehensive psychiatric and physical health assessment of the nature of each client's unique goals and needs through collaborative engagement with each client and their respective support networks Providing guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan Provides health education to clients and team to promote health and well being Provide direct practical support, coaching and counsel to clients in their pursuit of identified goals and needs. Assisting clients with emergency and/or crisis needs as required/appropriate

Documentation and Data entry:


Documents all client contacts/interactions in the appropriate client chart according to Cota's documentation guidelines and College standards Assists with other data collection activities within the program, as determined by the Program Manager

Administrative tasks:


Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning Participates in any research-related activities

Qualifications:

Education:


A Bachelor's degree in nursing from a recognized University and must be registered with College of Nurse of Ontario

Experience:


The ideal candidate will have 2 years direct experience in community mental health nursing however new grads are welcome to apply with case management and mental health experience. Sound clinical knowledge and experience in case management with the client population, including individuals experiencing serious mental health issues and homelessness. Experience working in a community agency an asset

Knowledge & Skills:


Demonstrated strong commitment to the right and ability of each person with a serious mental illness to live in normal community residences, work in market jobs, and have access to helpful, adequate, competent, and continuous supports and services Conduct home visits and to exercise judgement with a high degree of autonomy Establish supportive, trusting relationships with persons with a serious mental illness with respect for clients' rights and preferences Use problem-solving techniques to identify and assess client need and develop appropriate intervention strategies Assess mental health needs, physical health needs, functional capabilities and care options Ability to make appropriate referrals to community physicians for further assessment and treatment, and coordinate psychiatric and medical treatment Offer groups and individual services to educate clients, families and other staff about health and wellness behaviours (e.g., diabetes management) Handle ambiguity to function effectively while dealing with competing priorities Familiarity with the Ontario Mental Health Act and Mental Health Reform Knowledge of Recovery as a guiding principle for assessing and developing treatment plans for clients Ability to work with agencies, hospitals and the broader community Knowledge of trends and issues related to the delivery of services to a mental health client population Excellent organizational and interpersonal skills Excellent computer skills (e.g., Word, Excel, Microsoft Outlook) Ability to manage and adapt positively to an ever changing health care/work environment Effective communication and written skills

Other:

Visits will be conducted in the clients' homes, hostels, hospitals and other community settings Weekend and evening rotation may be required Must have access to vehicle (Please note that access to a vehicle means owning, borrowing, or renting the vehicle. Alternatively, using ride services, such as Uber, cab, and taxis at no cost to Cota)

Application Details:

Please complete the application below before

September 10, 2025 at 4:00pm.

Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.

Benefits:

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:


Extended health care Life insurance Accidental death and dismemberment insurance Dental care Travel assistance Vision care

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Additional Information:

Interview Process:

Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process:

Please note that Cota uses AI to screen potential applicants for all roles.



We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.





Thank you, Cota's HR Department.



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Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca