Job Description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

• Act as a direct support to assigned sales managers, in all aspects of the position from lead generation, contracting, and follow-up for all Regional Mountain properties.
• Field general inquiries and direct information on behalf of Sales Manager
• Respond to inquiries from established and prospective clients in the absence of the Sales Manager
• Execution and organization of creative and passionate site inspections showcasing CLL\xe2\x80\x99s unique selling proposition. Involvement in client activities/onsite entertaining for all market segments as needed.
• Communication of detail re. site inspections with operating departments to ensure flawless execution
• Entertainment of clients in absence of and in conjunction with Sales Manager
• Share knowledge of The Fairmont Chateau Lake Louise\xe2\x80\x99s heritage, facilities and programming (ie. environmental/heritage initiatives)
• Assist and support the relevant marketplaces for other projects as assigned
• Arrange and assist with BDT\xe2\x80\x99s,
• Prepare weekly, monthly, quarterly and annual reports as required
• Integration within the Sales team and with other team members in Conventions, Guest Services and throughout the hotel
• Actively seek opportunities to improve systems and procedures
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

• Minimum one year experience in hotel environment (ideally in Sales, Reservation, Conference Service or Front Office
• Minimum one year experience in hotel environment
• Graduate of Hospitality Degree/Diploma program a definite asset
• Previous sales experience an asset
• Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are asset
• Knowledge of CLL\xe2\x80\x99s heritage, facilities and programs a definite asset
• Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are asset
• Excellent time management and multitasking skills
• Excellent communication and organizational skills
• Excellent knowledge of Word, Excel, Outlook and Windows XP
• Confident, well groomed, pleasant telephone / personal disposition
• Desire to learn and advance within the Sales and Marketing team
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London\'s The Savoy, New York\'s The Plaza, and Shanghai\'s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor