Job Description

Regional Quality Manager
Intertek is searching for a Regional Quality Manager to join our Building & Construction team at our Mississauga, Ontario (Toronto) or Coquitlam, BC (Vancouver) testing laboratory supporting the Mississauga, Coquitlam, and Winnipeg laboratories. Qualified candidates may be considered for working remote or at one of the supported locations; travel is required. This is a fantastic opportunity to grow a versatile career in Quality Assurance!
The Regional Quality Manager is responsible for providing managerial oversight and completion of B&C Products Quality functions, assuring proper communication and resources for scheduling and coordination of all compliance activities in order to meet timeline objectives.
What you'll do:
Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive.

• Interact with clients and provide exceptional customer service
• Follow and enforce all safety requirements and company policies
• Coordinate, maintain, and expand as needed all certifications and accreditations for assigned B&C OUs
• Coordinate, prepare, and participate in applicable accreditation audits and regulatory agency inspections
• Evaluate and submit responses to all audit/inspection reports, both internal and external, and perform follow-up evaluations as required
• Plan, coordinate, and conduct audits of vendors and of internal systems, processes and documentation to assure compliance to applicable regulations and lab SOPs
• Escalate to management observed quality and compliance trends in areas inspected
• Work with management on Quality metrics for process review and improvements
• Develop, coordinate and provide annual B&C Quality training
• Provide advice and guidance on interpretations of regulatory requirements and SOPs
• Actively partner with Managers-OU to establish and communicate existing best practice Quality procedures for testing areas
• Organization of all controlled documents electronically such that they are easily accessible by all users and be the gatekeeper for all controlled documents
• Coordinate participation in, and review results of, Proficiency Testing/Inter-laboratory Comparisons/Round Robins, documenting and investigating irregularities/outliers
• Coordinate and dispatch staff and equipment to best utilize personnel and equipment to meet customer schedule and project needs
• Establish and execute a personnel training and professional development plan
• Mentor and develop staff by setting appropriate goals and objectives
• Leverage operations to achieve growth objectives of the business
• Ensure maintenance and calibration of test equipment
• Participate in industry organizations related to Quality
• Performs other work as required

What it takes to be successful in this role:
EDUCATION & EXPERIENCE

• High School Diploma or GED required
• Bachelor's Degree preferred
• 7+ years of relevant experience in quality or equivalent
• 2-3 years of management experience preferred
• Must be familiar with 3rd party accreditations and auditing
• ASQ Certified Manager of Quality and Operational Excellence, Certified Quality Auditor and/or Certified Quality Engineer preferred

KNOWLEDGE, SKILLS and ABILITIES

• Excellent communication and interpersonal skills
• Excellent leadership and team building skills
• Self-motivated and assertive
• Technical competence to interpret and effectively communicate test procedures, specifications and results with subordinates, customers, consultants, and specifiers
• Knowledge and understanding of all equipment, test methods/methodology and applicable specifications associated with areas of responsibility
• Experience that facilitates an understanding of computers and software developed for the fenestration industry, to a degree applicable to area(s) of responsibility
• Knowledge and understanding of project specification development, architectural drawings and shop drawings as they relate to the construction of a commercial building
• Have familiarity with and be willing to participate in Quality-related organizations
• Ability to understand and coordinate multiple projects simultaneously
• Ability to effectively manage and organize the workload
• Ability to travel as business needs dictate

Salary & Benefits Information
When working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, Registered Retirement Savings Plan (RRSP) with company match, generous vacation/sick time (PTO), tuition reimbursement and more. Intertek employees are eligible for a variety of benefits including paid holidays.
Intertek's Commitment
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.
Our Culture of Total Quality Assurance
Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all.
A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world's leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.
We Value Diversity
Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with Disabilities, who would like to request accommodation, or who need assistance applying, please email hr.canada@intertek.com
Please apply online at Intertek Canada Careers (oraclecloud.com)
*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Skills Required