Job Description

Do you have working knowledge or expertise with financial/accounting software, specifically for the mid-market space? Are you energized by putting yourself in customers\' shoes, understanding their unique needs, and being their advocate? In this role, every day you will get to be their champion and hero - the voice of customers for the Canadian and Australian regions. This is your chance to blend your existing knowledge while learning a new international market (Australia) and growing your global product management experience.

Let\'s get to the point, what\'s in it for you?
In addition to a comprehensive compensation package ($XXXK base + 20% annual bonus + benefits), you\'ll get to put your skills to the test at a stable, financially robust, global software company. As we continue to expand internationally, you\'ll influence international strategy, making impactful contributions while on the road to career growth opportunities. Contribute to a product consistently voted #1 in customer satisfaction for 9 consecutive years with 106 awards, including 23 #1 rankings in G2 2023 Grid and Index Reports. Join a working environment that embodies our values (Human, Trust, Bold, Simplify), supports work-life balance, and prioritizes community engagement through our Sage Foundation (5 paid volunteer days yearly).

Job Purpose:
As the SME for mid-sized businesses in Canada and Australia (80/20 split), you\'ll be a key contributor to the expansion of our most strategic and successful product, Sage Intacct. How? By partnering with our Core Product Management team to provide actionable insights into mid-market customer needs, compliance requirements, competitive landscape and shaping a Sage Intacct product that truly solves the Canadian and Australian market needs.

The Priority Challenges?
1) Refine Sage Intacct (dual language, regional tax compliance, etc.) to the market needs with the goal of expanding our Canadian and Australian customer base. 2) Support GTM teams to increase brand awareness and gain a competitive advantage in those regions.

Meet Your Leader & Your 30,60, 90-day Onboarding Plan:
Your leader is the Group Product Manager and has been with Sage for over 10 years. She\'s known for being approachable, transparent, pragmatic, fair, and most notably, highly supportive of your journey and growth. She values and supports work-life balance for herself and her team.

Your first 30 days will be all about meeting (internal) teams, partners, and key stakeholders in the regions, building relationships, and learning all things Sage Intacct. You\'ll have the support of your leader and various resources to tap into (Sage University). At 60 days, your focus will be gathering data - analyzing what\'s working well and what\'s not. Your natural curiosity will propel you to ask insightful questions and truly listen to understand. Learning our existing processes, and key pain points in the regions and riding along with product launches and partner meetups. Within 90 days, you\'ll have gained enough information and confidence to start delivering key requirements- confidently able to talk to our key stakeholders, and deliver our release update and roadmap independently.

Key Responsibilities \xe2\x80\xa2 Conduct and lead product, compliance, customer, market, localization research, and competitive product analysis.

• Document detailed requirements and user stories, collaborating with user experience and product development teams on top regional pain points.
• Review feature designs, and UAT new features as they are being built to ensure they will meet the requirements of your markets.
• Understand and prioritize the key items that will help move the regional markets forward and unblock sales.
• Understand competitor products, where we excel, and what we need to do to differentiate us from them.
• Work across Sage product groups and business development teams to drive delivery of whole product solutions by leveraging shared services and/or partner solutions.
• Collaborate with GTM teams (marketing, sales, customer support, services, and partners) to launch products, and drive regional growth and customer success.

Minimum Qualifications:

• 5 years experience in product management with B2B software.
• At least 2 years experience with financial/accounting software and the mid-market space/mid-sized businesses (required).
• While product management experience is preferred, we are open to considering pre-sales engineers/consultants, or solutions consultants with expert knowledge of financial/accounting software and the mid-market space.
• Knowledge of the Canadian mid-market and familiarity with international markets and/or willingness to learn the Australian mid-market.
• Genuine interest and significant hands-on experience working with customers to understand their needs, and requirements and validate/iterate on proposed solutions.
• You can provide examples of how you\'ve maintained a laser-like focus on product goals by challenging, prioritizing, and learning to say no and managing projects to successful delivery.
• You are known for being an effective communicator, with the ability to clearly articulate your thoughts in writing and while presenting to a range of audiences (internally or externally).
• You\'ve leveraged your strong leadership skills to effectively collaborate with geographically distributed teams.
• Ability to travel within Canada 10-15% (amounts to 2-3 times per year)

Perks? We have plenty.\xe2\x80\x8b

• Competitive salaries that landed us top 5% of similar-sized companies (according to Comparably)\xe2\x80\x8b
• 100% paid premiums for health, dental, and vision coverage\xe2\x80\x8b
• RRSP contribution match (100% up to 4%)\xe2\x80\x8b
• 35 days paid time off (11 holidays, 16 vacation days, 3 personal days, 5 sick days)\xe2\x80\x8b
• Work Away, an opportunity to work & play for 10 weeks in a country of your choice (from a Sage-approved list)
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after your start date\xe2\x80\x8b
• 5 days paid yearly to volunteer (through Sage Foundation)\xe2\x80\x8b
• $5,250 tuition reimbursement per calendar year starting 6 months after your hire date\xe2\x80\x8b
• Sage Wellness Rewards Program (annual fitness reimbursement)\xe2\x80\x8b
• Library of on-demand career development options and ongoing training offerings\xe2\x80\x8b

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What it\'s like to work at Sage:\xe2\x80\x8b
Careers homepage - \xe2\x80\x8b
Glassdoor reviews - \xe2\x80\x8b
LinkedIn page -

#LI-CH1

Function Product Delivery

Country Canada

Office Location Richmond;Toronto

Work Place type Hybrid

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