Job Description

True North Cannabis Co. and Associated Companies

We believe cannabis retail should be professional, community-focused, and driven by excellence. We are a proudly Canadian and a fully Ontario-based company operating multiple licensed retail cannabis stores, grounded in compliance, education, and service. We're looking for a passionate and experienced

Regional Manager

to lead and support our store teams across Northern Ontario.

About Position

The

Regional Manager

is responsible for overseeing the performance, development, and compliance of multiple cannabis retail locations within a designated Ontario region. This role ensures operational excellence, team leadership, regulatory adherence, and profitability. Acting as a key liaison between store operations and head office, the Regional Manager supports Store Managers and drives the consistent execution of the company's mission, vision, and values.

Skills We're Looking For:

Customer focused:

Our Guests love us, and we LOVE them! We do what's right when it counts.

Team players:

We succeed together and uplift one another.

Goal oriented:

You care about results and know your impact reflects on the brand.

Outgoing & Engaged:

You love connecting with the community and promoting the brand.

Open to feedback:

You embrace growth and don't take feedback personally.

Problem solver:

You push through challenges with a solution-first mindset

.

Flexible:

You're ready to work varying shifts and support where needed.

Innovative:

You bring fresh ideas and embrace change.

Detail-oriented:

You strive for excellence in every task.

Developer of people:

You help others grow through mentorship and feedback

.

Autonomous:

You create the plan, execute it, and keep the team inspired.

Coachable:

You're always learning and open to self-improvement.


Key Responsibilities


Leadership & People Development

Lead and coach Store Managers and their teams with feedback, recognition, and mentorship Oversee recruitment, onboarding, and progressive training Conduct regular store visits (minimum 3x/month/store) and performance evaluations Foster an inclusive, high-performance culture Ensure ongoing CannSell certification and training compliance Support internal promotions and succession planning

Operational Oversight & Compliance

Ensure AGCO, Health Canada, and company policy compliance Conduct store audits (compliance, safety, merchandising, inventory) Oversee POS, payroll, scheduling, SOPs, and daily operations Respond to AGCO inspections and ensure accurate store documentation Promote workplace health & safety

Sales & Financial Performance

Analyze KPIs (conversion rates, average basket size, labor costs, etc.) to optimize store performance. Collaborate with Store Managers to implement sales strategies and maximize revenue. Ensure financial targets and labor budgets are met or exceeded across all locations. Track and reduce shrink, improve inventory accuracy, and execute local marketing initiatives.

Customer Experience

Champion a customer-first mindset at every level of store operations. Lead by example on the sales floor and during customer interactions. Handle escalated customer concerns and ensure timely, professional resolution. Collect, review, and implement feedback to enhance the overall customer journey.

Inventory Management & Merchandising

Supervise stock levels, audits, replenishment, and back-of-house organization. Maintain accurate inventory through weekly and monthly audits and variance investigations. Execute planograms and merchandising strategies aligned with promotions and brand standards. Coordinate with brand reps for product launches, events, and display support. Research market trends and competitors to adjust product mix accordingly.

Marketing & Community Engagement

Assist and Oversee local store marketing, pop-ups, community events, and product launches. Support social media efforts and drive engagement via promotions and loyalty programs. Build relationships within the community to drive traffic and brand visibility.

Communication & Reporting

Serve as a communication bridge between corporate leadership and retail staff. Share updates on sales performance, promotions, compliance, and training. Provide regular reports to head office regarding store performance, staffing, and incidents. Maintain open, transparent, and consistent communication with all team members.


Key Competencies

Leadership & Influence: Inspires and uplifts team members. Compliance & Policy Awareness: Stays ahead of evolving AGCO and industry requirements. Operational Acumen: Executes detailed store operations with excellence. Analytical Thinking: Interprets data to identify trends and make informed decisions. Customer Focus: Prioritizes the customer experience at every touchpoint. Team Building: Fosters strong collaboration and staff engagement. Communication Skills: Clearly delivers information across all levels. Problem Solving: Anticipates challenges and acts with sound judgment.


Qualifications

3-5 years of multi-store retail management (cannabis industry strongly preferred). Strong working knowledge of Ontario cannabis retail regulations (AGCO, Health Canada). Proven leadership experience managing high-performing teams (5+ direct reports). Valid and up-to-date CannSell Certification (or willingness to obtain before start date). Criminal background check clearance (required by AGCO). Proficient in Microsoft Office Suite, POS systems, and inventory platforms. Valid Ontario driver's license and access to reliable transportation. Available to work 40+ hours per week, including evenings, weekends, and holidays.

Essential Job Functions

Must be able to lift up to 50 lbs Able to stand, walk, kneel, squat, and bend during 8-12 hour shifts Comfortable working alone or in a team Must be of legal age to sell cannabis 60% Travel throughout Northern Ontario and or as needed (travel allowance provided)

Minimum Qualifications

Must be able to work min of 40 hours a week Must be available to work Monday to Sunday A valid drivers license

Essential Job Functions and Work Environment:

Must be able to lift or carry objects weighing 0-50 pounds during scheduled shift. Must be able to stand, bend, kneel, reach, push/pull, walk and squat during scheduled shift. Must be able to work alone or as part of a team. Must be of legal age to sell Cannabis. Travel is required


What We Offer

Competitive salary Health, dental, and wellness benefits Mileage/travel reimbursement Employee discounts on cannabis products Ongoing training and professional development


Ready to take the next step in your cannabis career? Apply today and help us Light the way forward!

Our operating hours are 7 days a week and may range from 8am to 11:30pm

Full- time hours range : 40 - 44 hours per week or as business dictates

Job Types: Full-time, Part-time, Permanent

True North Cannabis is an Equal Opportunity Employer, committed to employment equity. We encourage qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples, to apply. Please let us know if you need assistance during the recruitment process. Please note that our hiring process does

not involve the use of artificial intelligence (AI) or automated systems to screen, assess, or select applicants. All applications are reviewed by our hiring team.

We thank all applicants for their interest in working for True North Cannabis. Only those who are selected for an interview will be contacted.